ACD group to NCFW to an external number??? 1

[Seavine]

Help... I'm tiring to have an ACDN NCFW to an external number. It works fine for an internal extension #, but when an external number is entered on NCFW section instead, I just receive a fast busy signal...
Thank in advance.
Seavine

 

[johnpoole]

you've got some type of ncos/tgar block. are you calling the acdn from internal? might help if you use the acod of the route instead of 9+..

john poole
bellsouth business
columbia,sc

 

[Seavine]

First, thanks for the reply! and yes, we are calling acdn from internal. We have two type of phone switch in our premise, and this is a work-around to have callers from one system dial extension on the other system... Can you please go into little more detail regarding how to configure ncos/tgar and utilization of acod... Thanks

 

[johnpoole]

do you have tie trunks between the switch?..either way you might want to look at dsc in load 87, built for sending calls between switches...

john poole
bellsouth business
columbia,sc

 

[Seavine]

Unfortunately the switches are not connected. We are trying to have one switch make an outbound call to DID of the other switch. The ACDN # will be the DID extension # of the phones on the other switch. Hence to the users, it will appear as if they are just dialing the phone extension # of the other switch... I will look into the dsc as you've suggested. Once again, thank you so much for your help.

 

[johnpoole]

ld 86
new
dgt
dmi x
del 4
inset xxx xxxx

new
rlb
rli x
entry 0
route x for the normal outbound route
frl 1

ignore all other prompts for now

ld 87
new
cdp
dsc
xxxx the ext of the far ext, can be a used number (out the acdn 1st)

when you get to rli point send it to the rlb you just built, you'll need a rli/dgt for each number,

john poole
bellsouth business
columbia,sc