svallespin
Technical User
Hi guys!
I would like to deflect calls to an extension. First choice is a second extension and as second choice, if no answer, an ACD group. I tried to do this with a PELPI, but call doesn´t divertee to the ACD group.
Then, an ACD group can´t be used in a pelpi?
VERSION=CXP1010116/2/BC12SP09/R6A
Thanks
I would like to deflect calls to an extension. First choice is a second extension and as second choice, if no answer, an ACD group. I tried to do this with a PELPI, but call doesn´t divertee to the ACD group.
Then, an ACD group can´t be used in a pelpi?
VERSION=CXP1010116/2/BC12SP09/R6A
Thanks