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ACD group on a pelpi list

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svallespin

Technical User
Nov 13, 2008
7
ES
Hi guys!
I would like to deflect calls to an extension. First choice is a second extension and as second choice, if no answer, an ACD group. I tried to do this with a PELPI, but call doesn´t divertee to the ACD group.
Then, an ACD group can´t be used in a pelpi?

VERSION=CXP1010116/2/BC12SP09/R6A

Thanks
 
no, ACD/GH groups are not allowed in PELPI.

you can do a CDINI on no anwser to the ACD group in BC12

/Daddy

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