ACD expected wait time / oldest call in queue relationship

[2BAvoice]

objective is to route calls to a vdn going to an external number if the oldest call waiting is more than 2 minutes.

I am not sure if this is it...

check skill 33 m if expected wait < 120
queue to skill 33
route to vdn 4444

How do I queue to 33 with wait 30 sec and announcement 2222
after checking skill? Where do I put the route to VDN (remote number) step?

Signed, clueless

 

[lopes1211]

01 goto step 6 if expected-wait skill 33 > 120
02 queue to skill 33
03 annc 2222
04 wait 30 sec hearing music
05 goto step 3 unconditional
06 route to vdn 4444
..

-CL

 

[SF0751]

01 goto step 8 if expected-wait skill 33 > 120
02 queue to skill 33
03 annc 2222
04 wait 30 sec hearing music
05 goto step 8 if expected-wait skill 33 > 120
06 goto step 3 unconditional
07 stop
08 route to vdn 4444


Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work." - Thomas A. Edison

 

[2BAvoice]

You guys are great, both are good, the SF0751 answer is the way I need to go. I was trying to put the cart before the horse.

 

[SF0751]

My first vector for this situation was built very much like lopes1211's example, it took me 2 days to figure out why it didn't keep on checking for the call hold time!

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work." - Thomas A. Edison