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ACD DNs and Phantom DNs are Full 1
- Thread starter sienz
- Start date
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- #3
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- #5
telecomnorth
Technical User
There is limit on ACD DNs??? Don't believe more can be added to a system. You'll likely need to add 500 set licenses or upgrade to 4.5 which does not require licenses to build phantom TNs.
Since your still on X11 software (25.XX) the Opt.11c comes out of the box with 300 ACD DNs installed. If you have used them all, your only option to my knowledge will be to have the vendor come out and clean them up. Hope fully they will be able to free some up for you.
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There is an alternative for no cost. A "data" TN that does not need to physically exist and will not disable.
TN Digital TN unit from 16 to 31
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 2
FDN (your voice mail queue)
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
XLST 0
SCPW Use this number along with Remote Call Forward to fwd the TN to voice mail
Note the CLS items are no all default, such as FLXA
CLS CTD FBD WTA LPR MTD FNA HTA NDD HFD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTD SFD DDV CNID CDCD MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXA FTTC MCBN
RCO 0
HUNT (your voice mail queue)
LHK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
DNDR 0
DTMK
KEY 00 Fill all these keys with DNs you want to point to voice mail
01
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15 CFW 4 (your voice mail queue)
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DATE 6 MAR 2006
TN Digital TN unit from 16 to 31
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 2
FDN (your voice mail queue)
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
XLST 0
SCPW Use this number along with Remote Call Forward to fwd the TN to voice mail
Note the CLS items are no all default, such as FLXA
CLS CTD FBD WTA LPR MTD FNA HTA NDD HFD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTD SFD DDV CNID CDCD MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXA FTTC MCBN
RCO 0
HUNT (your voice mail queue)
LHK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
DNDR 0
DTMK
KEY 00 Fill all these keys with DNs you want to point to voice mail
01
02
03
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05
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15 CFW 4 (your voice mail queue)
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DATE 6 MAR 2006
telecomnorth
Technical User
GHTROUT: That's a good option.
Will the calls routed directly (can the CFW key be activated?) to voice mail or will they ring a few times and than FNA?
Will the calls routed directly (can the CFW key be activated?) to voice mail or will they ring a few times and than FNA?
The TN will be hard call forwarded, so the first ring the caller hears is voice mail. The problem is you cannot touch the phone so forward must be turned on using "Remote Call forward"
Add a LD57 Flexible Feature Code for RCFA and RCFD, then add SCPW to the phone.
My codes, for example, are:
RCFA ##**
RCFD **##
The whole procedure for Remote CFW is under "R" in the feature books - a convenient set is at
Add a LD57 Flexible Feature Code for RCFA and RCFD, then add SCPW to the phone.
My codes, for example, are:
RCFA ##**
RCFD **##
The whole procedure for Remote CFW is under "R" in the feature books - a convenient set is at
acewarlock
Technical User
If LD 23 say's you have 300, then you have 300 not 240. To prove it one way or the other, just create 3 or 4 ACDN's to see if it let's you make them.
I like GHTROUT's idea, very clever.
There is an issue with PBX's only allowing 240 ACDN table entries, regardless of ACDN TN's licensed. See Nortel Solution ID below:
Solution ID: NORT213990 Product Family: Enterprise Voice Create Date: 07/07/2005
Title:
Unable to configure more than 240 ACDNs per customer.
Facts:
Core
Option 11C
x210300
Symptoms:
Unable to configure more than 240 ACDNs per customer.
Customer has 300 ACDN licenses.
Fix:
This is design intent. The maximum ACDNs per customer for 11C, non-CPP and CPP without CDRE package is 240. For CPP switch with CDRE package, you can program 1000 ACDNs per customer.
There is an issue with PBX's only allowing 240 ACDN table entries, regardless of ACDN TN's licensed. See Nortel Solution ID below:
Solution ID: NORT213990 Product Family: Enterprise Voice Create Date: 07/07/2005
Title:
Unable to configure more than 240 ACDNs per customer.
Facts:
Core
Option 11C
x210300
Symptoms:
Unable to configure more than 240 ACDNs per customer.
Customer has 300 ACDN licenses.
Fix:
This is design intent. The maximum ACDNs per customer for 11C, non-CPP and CPP without CDRE package is 240. For CPP switch with CDRE package, you can program 1000 ACDNs per customer.
- Thread starter
- #14
I have tried it and unable to create more than 240 ACD DNs. I got error code SCH0710 = "ACD list is full"
I will try GHTROUT's idea for all of my Call PIlot Fax so i can have some empty ACD, DNs.
We have been discussed ACD DNs, is there any solutiion for Phantom DNs. I am not that familiar with Phantom DNs. I think this is based on TNs, right?
I will try GHTROUT's idea for all of my Call PIlot Fax so i can have some empty ACD, DNs.
We have been discussed ACD DNs, is there any solutiion for Phantom DNs. I am not that familiar with Phantom DNs. I think this is based on TNs, right?
that solution works well, and you can marp more then a single dn to the soft set... that's the good news, the bad is that you need to come off of that rls.. i enable reports for all maxp 1 acd dn's.. then i can look at the reports one a quarter and free some dn's back up.. if most of those are voice mail only dn's, check the mail for mb's that haven't been logged into for 3 to 6 months...
john poole
bellsouth business
columbia,sc
john poole
bellsouth business
columbia,sc
Firebird Scrambler
Systems Engineer
How many Phantoms do you have?. Check in LD 97. Key in prt, Type = SUPL c/r, c/r. You can also use in LD 22, prt CEQU.
Are you using 5 loops?. 240 will be your maximum limit.
All the best
Firebird Scrambler
Meridian Programmer in the UK
Are you using 5 loops?. 240 will be your maximum limit.
All the best
Firebird Scrambler
Meridian Programmer in the UK
Could you post a LD22 SLT, like this
>ld 22
PT2000
REQ slt
TNS 18000 LEFT 1 USED 17999
ACDN 24000 LEFT 23987 USED 13
AST 0 LEFT 0 USED 0
DCH 255 LEFT 248 USED 7
AML 16 LEFT 15 USED 1
RAN CON 40 LEFT 8 USED 32
RAN RTE 9999 LEFT 9992 USED 7
ACD AGENTS 140 LEFT 101 USED 39
INTERNET TELEPHONES 0 LEFT 0 USED 0
WIRELESS VISITORS 0 LEFT 0 USED 0
REQ
>ld 22
PT2000
REQ slt
TNS 18000 LEFT 1 USED 17999
ACDN 24000 LEFT 23987 USED 13
AST 0 LEFT 0 USED 0
DCH 255 LEFT 248 USED 7
AML 16 LEFT 15 USED 1
RAN CON 40 LEFT 8 USED 32
RAN RTE 9999 LEFT 9992 USED 7
ACD AGENTS 140 LEFT 101 USED 39
INTERNET TELEPHONES 0 LEFT 0 USED 0
WIRELESS VISITORS 0 LEFT 0 USED 0
REQ
- Thread starter
- #18
TNS 700 LEFT 63 USED 637
ACDN 300 LEFT 61 USED 239
AST 100 LEFT 100 USED 0
LTID 100 LEFT 100 USED 0
DCH 80 LEFT 78 USED 2
AML 16 LEFT 15 USED 1
MPH DSL 100 LEFT 100 USED 0
RAN CON 12 LEFT 0 USED 12
RAN RTE 2500 LEFT 2497 USED 3
MUS CON 100 LEFT 0 USED 128
ACD AGENTS 300 LEFT 282 USED 18
ANALOGUE TELEPHONES 2500 LEFT 2448 USED 52
ATTENDANT CONSOLES 2500 LEFT 2498 USED 2
BRI DSL 100 LEFT 100 USED 0
CLASS TELEPHONES 2500 LEFT 2500 USED 0
DATA PORTS 2500 LEFT 2500 USED 0
DIGITAL TELEPHONES 2500 LEFT 2168 USED 332
INTERNET TELEPHONES 306 LEFT 275 USED 31
PHANTOM PORTS 2500 LEFT 2468 USED 32
WIRELESS TELEPHONES 2500 LEFT 2500 USED 0
WIRELESS VISITORS 0 LEFT 0 USED 0
ITG ISDN TRUNKS 2500 LEFT 2500 USED 0
TRADITIONAL TRUNKS 2500 LEFT 2383 USED 117
TMDI D-CHANNELS 64 LEFT 61 USED 3
SURVIVABILITY 1 LEFT 1 USED 0
ACDN 300 LEFT 61 USED 239
AST 100 LEFT 100 USED 0
LTID 100 LEFT 100 USED 0
DCH 80 LEFT 78 USED 2
AML 16 LEFT 15 USED 1
MPH DSL 100 LEFT 100 USED 0
RAN CON 12 LEFT 0 USED 12
RAN RTE 2500 LEFT 2497 USED 3
MUS CON 100 LEFT 0 USED 128
ACD AGENTS 300 LEFT 282 USED 18
ANALOGUE TELEPHONES 2500 LEFT 2448 USED 52
ATTENDANT CONSOLES 2500 LEFT 2498 USED 2
BRI DSL 100 LEFT 100 USED 0
CLASS TELEPHONES 2500 LEFT 2500 USED 0
DATA PORTS 2500 LEFT 2500 USED 0
DIGITAL TELEPHONES 2500 LEFT 2168 USED 332
INTERNET TELEPHONES 306 LEFT 275 USED 31
PHANTOM PORTS 2500 LEFT 2468 USED 32
WIRELESS TELEPHONES 2500 LEFT 2500 USED 0
WIRELESS VISITORS 0 LEFT 0 USED 0
ITG ISDN TRUNKS 2500 LEFT 2500 USED 0
TRADITIONAL TRUNKS 2500 LEFT 2383 USED 117
TMDI D-CHANNELS 64 LEFT 61 USED 3
SURVIVABILITY 1 LEFT 1 USED 0
this says you have 2468 phantoms left
Phantom ports are built and printed in LD 97
LD 97
Req: prt
Type: SUPL
n96 <-- n indicates phantom Loop and ports for loop 96 are built on cards 61, 62, 62, and 64
If you run out there add loop 100 and then build ports on cards 65, 66, 67, and 67
Phantom ports are built and printed in LD 97
LD 97
Req: prt
Type: SUPL
n96 <-- n indicates phantom Loop and ports for loop 96 are built on cards 61, 62, 62, and 64
If you run out there add loop 100 and then build ports on cards 65, 66, 67, and 67
- Thread starter
- #20
Reusser, I am not sure what do i need to pur for n in n96.
My Phantom DNs is built in (Loop?)61 and 62 (Example: 62 0 0 11)(When I created Phantom DNs in Optivity) and as you see that i have used 32 of them so it is full. How can i create another phantom DNs.
Sorry, Phantom DNs are completely new to me.
Thank you
My Phantom DNs is built in (Loop?)61 and 62 (Example: 62 0 0 11)(When I created Phantom DNs in Optivity) and as you see that i have used 32 of them so it is full. How can i create another phantom DNs.
Sorry, Phantom DNs are completely new to me.
Thank you
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