In one of our call centers, we have all 5360's running and one particular agent's phone will randomly go to do not disturb throughout the shift. Some days it doesnt happen at all, some days it happens three times! We have no appearance key for DND on the set and have even changed the FAC that it is impossible that agent is hitting the digits. Any ideas? THANKS!!!!
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ACD Center Do not disturb issues on 5360
- Thread starter wlpmitel
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dryaquaman
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Is the user using UCA? Is it tied to her calender? Or maybe OCS?
Dry Aquaman
Dry Aquaman
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