Hi!
I have a problem with an ACD group I created (It´s the first time I do it). I have configured an ACD group, I have configured an ADN in a extension key, and finally added the ADN to the ACD group. The LED in the ADN is always on, and it seems the agent is always logoff. How can I solve the problem?
Thanks
I have a problem with an ACD group I created (It´s the first time I do it). I have configured an ACD group, I have configured an ADN in a extension key, and finally added the ADN to the ACD group. The LED in the ADN is always on, and it seems the agent is always logoff. How can I solve the problem?
Thanks