Hey folks,
Having trouble with some ACD users being logged out randomly. Changing the COS option ACD Agent behaviour on no answer from Logout to Absent means they're being made absent randomly instead. Is there a way to disable this feature altogether?
The bigger picture is why is the system invoking this feature, but the logs don't show anything other than normal call closures.
Any thoughts,
Lat
Having trouble with some ACD users being logged out randomly. Changing the COS option ACD Agent behaviour on no answer from Logout to Absent means they're being made absent randomly instead. Is there a way to disable this feature altogether?
The bigger picture is why is the system invoking this feature, but the logs don't show anything other than normal call closures.
Any thoughts,
Lat