Dec 1, 2009 #1 jmayoral IS-IT--Management Mar 20, 2003 11 0 0 ES Hello, Can I configure a key on dbc 213 to automatic loggon agent and set it to ready? Actually I have configure the key to loggon to the queue, but still to press the CAD key to be ready, I would like to do all on the same key. Thanks
Hello, Can I configure a key on dbc 213 to automatic loggon agent and set it to ready? Actually I have configure the key to loggon to the queue, but still to press the CAD key to be ready, I would like to do all on the same key. Thanks
Dec 1, 2009 #2 parnum Technical User Nov 4, 2003 919 0 0 GB i do not think this is possible to do by a single key best parnum Upvote 0 Downvote
Dec 3, 2009 Thread starter #3 jmayoral IS-IT--Management Mar 20, 2003 11 0 0 ES Thanks parnum Can be setup an acd agent to loggon by default on state READY? Upvote 0 Downvote
Dec 4, 2009 #4 parnum Technical User Nov 4, 2003 919 0 0 GB no, you have to make yourself available to take the calls. you want something more than basic ACD, buy Solidus best parnum Upvote 0 Downvote
no, you have to make yourself available to take the calls. you want something more than basic ACD, buy Solidus best parnum
Dec 4, 2009 Thread starter #5 jmayoral IS-IT--Management Mar 20, 2003 11 0 0 ES Many thanks parnum Upvote 0 Downvote