Access to Audix

[Montero84]

Hello!

I have remote access to a PBX system. They want me to provide support to an Audix system for the PBX. the problem is, they don't know the dial-in number for that system, they think the PBX has a integrated voicemail system.... if I do 'list config all' I can see the switch has 4 TN566 circuit packs, but all ports are empty. So, I am pretty sure they must have a separated system for voicemail.. I mean an Audix voicemail system... however what about the (RESERVED-AUDIX D16 TN566 circuit packs)?, is there a way from the switch to access a voicemail system?,.... any idea or advise?...

Thanks in advance!

 

[wilsontec]

Audix system is embedded in definity pbx and bulid-in modem and terminal to control system.

you can trace the card tn2169 to find the modem port number and dial-in system (2400-buad/e/7/1).

and then tn-566 only can support 12-port in software version 3.2.

 

[Montero84]

willsontec,

I currently have access to the PBX system, I found that there's a MULTI-FUNCTION TN566 circuit card with 16 ports configured. There's not a card TN2169... any idea how could I try to access to the Audix system?.. for what I see, there's not a separate system for Audix but it's a integrated system in that MULTI-FUNCTION TN566 CIRCUIT PACK.

Please Advise!

 

[AvayaTier3]

octopus cable on back of definity audix

Port "C" leg of definity audix adapter cable is rs-232 to external modem. modem will have analog line that you can use to dial in remotely. This is also used for alarm origination from the Audix

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[Montero84]

AvayaTier3,

I have access to the PBX system, I was thinking I could have access to the VM system dialing the same phone number I use to dial-in the PBX since the Audix seems to be integrated to the PBX with the MULTI-FUNTION TN566 circuit. But, I am probably wrong.

So you say the Audix is not integrated but a separated box?... if so, it should have its own modem.. right?

Thanks again!!

 

[MacGyver33]

I have a Definity GS3 and Audix running on a seperate PC. There are 12 channels that link to the PBX for Voice mail use. The PBX and the Audix have there own seperate access phone numbers.
Hope this helps.

 

[AvayaTier3]

Definity Audix tn566 and tn568 are circuit packs that plug into the Definity carriers.

octopus cable on back of definity audixPort "C" leg of definity audix adapter cable is rs-232 to external modem. modem will have analog line that you can use to dial in remotely. This is also used for alarm origination from the Audix

You cannot connect to the audix via the inads line of the switch.

Audix is not integrated but a separated box?...so, it should have its own modem

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[Montero84]

AvayaTier3,

I was not able to get back to this until now. Well, I am able to connect to the switch and I have been providing remote support only. So, I am not able to travel to that site to see how the voicemail system is setup. Nobody in that site has phone experience to provide the information I need.

Because the Reserved-AUDIX-16 (TN566) Circuit packs, I just can guess the Audix is a separate box. The thing is the people in the site says the phone system has only a modem and a unique phone line, I am still thinking that is wrong, I am sure they must have two modems, one for the switch and one for the Audix box. May I be wrong????

Please advise and thanks again for your help!!

 

[meneerB]

I should try:
disp bul
or
list extens, and look for 2500(=analog line) for a description like modem audix

 

[Montero84]

I have tried that but I didn't find any analog line that connect to the Audix box. But I really appreciate your advice!

Thanks!!

 

[meneerB]

ok, get a list of all landlines your customer has, from his provider, and dial them?
(also the current 2500/analog.lines) Its worth a try I should say.

 

[daveinwearside]

Do you use a tracker? Have you tried all the ports?

 

[Nick44]

daveinwearside has a good idea if this system is in the UK or Eurozone.
When you dial into your PBX do you have to enter a password and some other commands before you see the pbx prompt?
Default settings are PASSWORD, for the Tracker login,{returns >1 prompt} then ;IT 0 for defeating the timeout timer, then ;ME to go transparent to the switch and get the login prompt.
If you have to do this then the chances are your Audix is on port 2 of the Tracker.
After entering the PASSWORD command, enter ;SP2 {switches to port 2 and returns >2 prompt} then the transparent command ;ME. You should then get the Audix prompt.
All Tracker commands are uppercase.


Speak softly and carry a big switch

 

[Montero84]

Hello,

I really appreciate to everybody trying to help me with this issue. I haven't use the tracker option before. So, tell me if I get it right...

I dial the phone number I currently have for the PBX. then.. it prompt for a username/password. It do not prompt for any other command before I see the pbx prompt. Only login information. Does it make a difference to use the tracker option?..

What are the steps to use/configure the tracker option?

Thanks again!

 

[Nick44]

Sounds like you do not have a Tracker. If you are in the USA this is normal.
When a Tracker answers the line it does not respond at all until you type the correct password to it. If yo are getting a logi request immediatly after the modem trains then you doi not have a Tracker in line.
I believe they were only ever used in the UK and EMEA regions.
A Tracker is a very secure intelligent modem with multiple comm ports.


Speak softly and carry a big switch

 

[Montero84]

Nick44

In that case, I can say for sure there's not a tracker in for that system. Yes, as soon as I dial the modem I get the username/password prompt.

Thanks anyways!!!

 

[Montero84]

Well, I received some pictures from that phone room. It happen that the there's not a separated Audix box as I were supposing. In fact, it seems to be a Integrated Audix system because they have voicemail but in that room there's only a G3i PBX system.

The system has Reserved-AUDIX-16 (TN566) Circuit packs and about 10 ports configured for the Audix. So, I am wondering.. . how do I access to an integrated Audix system in a G3i?.. I know how to do it in my S8400 with a IA770.. but in a G3i?... no idea.. any one has an advise, idea or suggestion?

Thanks again!

 

[Nick44]

A TN566 Audix (which is also known as a "Fat" Audix) and a TN568 ("Skinny") Audix while being integrated are in reality stand alone Unix boxes. They draw power from the Definity backplane, and have a TDM bus connection for the integration ports.
A 566 takes up 3 backplane slots and has a cassette tape for S/W loads and backups. A 568 takes 2 slots and uses an MO disc.
As AvayaTier3 told you some posts back, there is an octopus cable on the back of the pbx which has an RS232 port (9600, 8,n,1) for admin.
You can connect your laptop with a terminal program like "Pro-Comm Plus" using a 4410 emulator, or if you have a 715 terminal on site for the Definity you can use this with a 513 emulation. You can also connect a suitable modem.
As far as I know this is the only way to administer an Integrated Audix.

Speak softly and carry a big switch

 

[Montero84]

Nick44

Thank you so much for the explanation. Unfortunately I am in a differente state so I can't connect a laptop to the system or check around connections in site. I currently have remote access to the system by dial-in and WAN-LAN. Is there I way I could configure a port to connect to the voicemail system?... I tried to connect using port 23 but didn't work..

Any advise?

Thanks again!!!

 

[Nick44]

You have to have a connection to the admin port, There is no other way.
Surely you can get a modem from Radio Shack: configure it to auto answer and write the config back to non volatile memory, post it to your site and get even the dimmest human on site to plug it into a 2500 port you have preconfigured with a DID number, and plug the RS232 into the socket on the octopus lead marked "Port C" Send a 25 pin D null modem lead with it.
You may want to check in the book, but I think the Hayes commands for this are at&so (to auto answer) and at&w1 (to write back to the modem boot prom.
I havn't used Hayes command sets in years so I could well be out there, someone here will know.
Once done then dial the DID and the Audix should reply back with the login prompt.

Speak softly and carry a big switch