Abandonded calls after it hits Auto attendant

[GDeaks]

Hi there,
I'm looking at CDR for a system that has auto attendant, I can see a call coming in cond-code is G, after 3 secs it's transfered to Audix with a cond-code 9, then option 1,2 or 3 is chosen & it goes to an agent, if I hang up before the agent answers then according to CDR it's just the end of the call. I can only get cond-code H if I hang up within the 3secs before the call is transferred?

Hope this makes sense as it's my first attempt....

Cheers
Garry

 

[PERRYPJ]

Makes sense, what's the question

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[GDeaks]

how do I get a H if the agent doesn't pickup after the AA

Ta

 

[Tolson]

You don't, according to the system the call was answered by the Audix system.