aar ana change from emer to alrt

[Msensabaugh]

thread690-1202951

When I changed this the first call gives me a fast buzy and then other calls seem to go through. I have been testing multiple route with alrt to activate crisis alert and onsite notifications. When I test with the 933 we have set up and change back and forth from emer to alrt, no issues, but when I went to make changes on 911 route last week, I kept experiencing fast busy. I am rerouting 911 calls to a VPC service bypassing the carrier via 10 digit dial for E911 compliance, so I did have some errors with figuring out delete add digits etc... but that wasn't the issue, it was when I changed it form emer to alrt 1st call is fast busy.

Have any of you experienced this?

 

[PhonesAllDay]

I will share some notes from my RedSky installation that might help you:

RedSky updates the emergency location number on the station based on the station IP Address assigned by the IP-NETWORK-MAP

Specifically do not populate the Emergency Location Ext field in the ip-network-map

We input IP Address Ranges per location into the RedSky database and associate them with an ELIN and describe the address and location there.


To route 911 we changed our ARS Digit Conversion for every location for 911 to have a replacement string for full phone number RedSky assigned us.

In the ARS Analysis table we enter in the number RedSky Assigned for 911 and set the call type to alrt.


Then the ARS for that replacement string has a route pattern per location to use our SIP trunk first and their local PRI second.


For the outbound caller ID in the Public/Private table for the SIP trunk we put the extension for the ELIN stations with their full

caller ID (because it's the ELIN station that should display on the outbound).


They should have given you a test number you can dial where it will read back your caller ID. I setup 611 as the test number to

get this going.

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ARS DIGIT CONVERSION REPORT


Location: all


Matching Pattern Min Max Del Replacement String Net Conv ANI Req


911 3 3 3 17705551212 ars n n n

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list ars analysis


ARS DIGIT ANALYSIS REPORT


Location: all


Dialed Total Route Call Node ANI

String Min Max Pattern Type Number Req


17705551212 11 11 10 alrt n


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display route-pattern 10 Page 1 of 3

Pattern Number: 10 Pattern Name: RedSkey E911

SCCAN? n Secure SIP? n

Grp FRL NPA Pfx Hop Toll No. Inserted DCS/ IXC

No Mrk Lmt List Del Digits QSIG

Dgts Intw

1: 3 1 200 1 n user

2: 103 1 200 1 n user


BCC VALUE TSC CA-TSC ITC BCIE Service/Feature PARM No. Numbering LAR

0 1 2 M 4 W Request Dgts Format

Subaddress

1: y y y y y n n rest lev1-pvt next

2: y y y y y n n rest lev1-pvt none


5: y y y y y n n rest none

6: y y y y y n n rest none

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display system-parameters crisis-alert

CRISIS ALERT SYSTEM PARAMETERS


ALERT STATION

Every User Responds? y


ALERT PAGER

Alert Pager? y

Originating Extension: 77777

Crisis Alert Code: 911

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CRISIS ALERT IP SOFT PHONE

display station 70000 Page 1 of 5

STATION


Extension: 70000 Lock Messages? n BCC: 0

Type: 9630 Security Code: * TN: 1

Port: S05637 Coverage Path 1: COR: 7

Name: ;REDSKY CRISIS ALERT IPFONE Coverage Path 2: COS: 6

Hunt-to Station: Tests? y

STATION OPTIONS

Location: Time of Day Lock Table:

Loss Group: 19 Personalized Ringing Pattern: 1

Message Lamp Ext: 74778

Speakerphone: 2-way Mute Button Enabled? y

Display Language: english Button Modules: 0

Survivable GK Node Name:

Survivable COR: internal Media Complex Ext:

Survivable Trunk Dest? y IP SoftPhone? y ------------------SOFT PHONE Y

--------------------------------------------------------------------------------------------------

BUTTON ASSIGNMENTS

1: call-appr 5:

2: call-appr 6:

3: call-appr 7:

4: crss-alert 8:--------------------------------------------CRSS-ALERT

--------------------------------------------------------------------------------------------------

ELIN STATION


display station 30000 Page 1 of 5

STATION

Extension: 30000 Lock Messages? n BCC: 0

Type: 6408D+ Security Code: TN: 1

Port: X Coverage Path 1: COR: 1

Name: ;REDSKY ELIN 404-123-4567 Coverage Path 2: COS: 1

--------------------------------------------------------------------------------------------------

list private-numbering Page 1-------------------PUBLIC AND PRIVATE TABLE IDENTICAL


NUMBERING - PRIVATE FORMAT

Ext Ext Trk Private Total
Len Code Grp(s) Prefix Len


5 30000 3 4041234567 10---------------------------------------ELIN STATION AND ELIN DID will outpulse 404-123-4567

5 30000 103 4041234567 10



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ALTERNATIVE FOR MULTIPLE ELIN EXTENSIONS:

--------------------------------------------------------------------------------------------------

ELIN STATION


display station 31234 Page 1 of 5

STATION

Extension: 31234 Lock Messages? n BCC: 0

Type: 6408D+ Security Code: TN: 1

Port: X Coverage Path 1: COR: 1

Name: ;REDSKY ELIN 404-123-4567 Coverage Path 2: COS: 1


list private-numbering Page 1-------------------PUBLIC AND PRIVATE TABLE IDENTICAL


NUMBERING - PRIVATE FORMAT

Ext Ext Trk Private Total

Len Code Grp(s) Prefix Len


5 3 3 40412 10---------------------------------------ELIN STATION AND ELIN DID will outpulse 404-12 + ELIN

Station

5 3 103 40412 10 34567

--------------------------------------------------------------------------------------------------

display station 10000 Page 1 of 5

STATION


Extension: 10000 Lock Messages? n BCC: M

Type: 9620 Security Code: * TN: 15

Port: S05166 Coverage Path 1: 300 COR: 7

Name: Smith, Jo Coverage Path 2: COS: 9

PAGE 2 Hunt-to Station: Tests? y

Emergency Location Ext: 31967 Always Use? n IP Audio Hairpinning? y ------------------REDSKY AUTOMATICALLY ASSIGNED

EMERGENCY LOCATION NUMBER

--------------------------------------------------------------------------------------------------

status station 10000 Page 4 of 7

CALL CONTROL SIGNALING

Port: S05166 Switch-End IP Signaling Loc: PROCR H.245 Port:

IP Address Port Node Name Rgn

Switch-End: 10.192.168.20 1720 procr 1

Reg Set End:10.192.168.16 23587 220--------------------STATION IP ADDRESS 10.192.168.16

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display ip-network-map

IP ADDRESS MAPPING


Subnet Network Emergency

IP Address Bits Region VLAN Location Ext

--------------------------------------------- ------ ------ ---- -------------

FROM: 10.192.168.0 /24 220 n -------------------NOTE: NO EMERGENCY LOCATION DEFINED

TO: 10.192.168.255

--------------------------------------------------------------------------------------------------

RED SKY E911 MANAGER


EMERGENCY RESPONSE LOCATIONS:

HOME OFFICE MAIN 1ST 4041234567

--------------------------------------------------------------------------------------------------

RED SKY E911 MANAGER


IP RANGES LOWER UPPER

HOME OFFICE MAIN 10.192.168.0 10.192.168.255

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You can test all of the sites remotely by using the list trace station/Button number +6 if you set autodial on the station to 911

Before doing this you need to service observe the station with talk privilege so you can speak to the 911 operator. Do this service observe 911 testing with a hard phone or a VPN Remote phone - NOT with Softphone!!!!

For example: If Autodial for 911 is on button 4
list trace station 1234/10
This will take station 1234 off hook and dial 911.


Procedure


Note available ELIN number from these ranges:

* (404) 123-4567 - (404) 555-1212

o Duplicate Extension 1234

o Naming Format: “;REDSKY ELIN 404-123-xxxx”


* Add Building to Site Data in the PBX

o Command: cha site-data

o Enter in unique 10 character building name

o Populate stations with 10-Character Building name from Site Data

* Add IP Address range in IP-Network-Map and assign a Region
o Command: cha ip-network-map
o Enter in IP Address range. If given /24, this will be .0-.255. Assign an IP-Network-Region Number

* Create ELIN Site in RedSky Manager for this site
o Configuration ->Buildings ->Civic Addresses->Add Building->[Select Avaya ELIN Pool]
o Configuration->Emergency Response Locations->Add Location (Map to Elin Station you created)
o Configuration->IP Addresses (L3)-> Add Range (Add Room and Floor data as needed)

* Prompt E911 Manager to download the latest data
o E911 Manager Administration->Scheduled Tasks->Call Server Download = RUN NOW
o Monitoring->Download Status (Running or Idle)
o Monitoring->Device Status Endpoints (Search by Ext)

* If your devices is not showing a location, busy and release the station and RedSky should see it boot and discover it then, if not go into Monitoring->Devices Status and search for your extension and press the discover button.

* Analog Stations need to have their Building Site Data Field match the E911 Manager Civic Address Building Unique ID Exactly.

PhonesAllDay (And all night)