AAM

[morenot]

Hi:

Somebody has implemented CS1000 with AAM via Session and System Manager?
we have a problem with external messages.
internal messages are ok, when I make a PSTN call to extension, I can record a message, but this is not recevied by the extension

new install cs1000 rel 7.5, AAM 6.2, System 6.2, Session 6.2
seems is patch or Adapation module...


any idea?

Thanks in advance

JLMT//

 

[KCFLHRC]

I have done this without issue. Is this a DID call into the extension or a transferred call from the Attendant? You say you can record a message but it is not received. Do you mean the message waiting light doesn't turn on or the message is just not there? please explain

 

[morenot]

Thanks KCFLHRC:

Yes, it´s a DID call,we have not Attendant, when I access to user mailbox, I have not new messages,so mwi light is off

 

[KCFLHRC]

So if you call the user internally it goes into her voice mail box as a new message, correct? If you call the DID # what exactly happens? Do you hear the greeting or what does it do?

 

[morenot]

When I make a DID call to Extension, I get the user greeting, I can record message,I can review the message before hang off.
When I access to user mailbox, I have not new messages, and mwi is off

 

[KCFLHRC]

That's a weird one

 

[morenot]

Do you used some PDF to configuration?

 

[KCFLHRC]

I worked with Avaya integrating one a year or so ago. I dont have this issue you speak of. I know there is a CS100 adapter but if you are getting to the voice mail box and can record and review a message then I'm not sure what the issue would be.

 

[morenot]

What release of CS1000 y AAM do you used in that integration?

 

[KCFLHRC]

The CS1000 is 7.5 with 6.1 System and Session Manager. I believe the AAM is 6.1 if I remember correctly.

 

[morenot]

seems AAM is using the Caller ID instead of DID to resolve valid user
Let me attach AAM log later...

 

[KCFLHRC]

That very well may be true, however, you are getting to their mailbox which is strange. You may have to revise that CS1000 adapter for the 4 digit, 7 digit and 10 digit number.

 

[morenot]

this is AAM log:

caller id:5553403650
DID:8332606454



StartModuleServlet INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:12 StartModuleServlet::vbSessionId:S000317
StartModuleServlet INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:12 StartModuleServlet::callerNumber:5553403650
StartModuleServlet INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:12 StartModuleServlet::transferCalledNumber:6454
StartModuleServlet INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:12 StartModuleServlet:ilotNumber:2500
StartModuleServlet INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:12 StartModuleServlet::language:
CallClipboard INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:12 Identifying the home site based on the incoming pilot number 2500
CallClipboard INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:12 Home Site is 1
CallClipboard INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:12 Set the current language based on language of the homeSite :es-ES-00000000
PhoneUtils DEBUG [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:12 getInternalExt: inputExtension = 6454
PhoneUtils DEBUG [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:12 getInternalExt: inputExtension = 5553403650
PhoneUtils DEBUG [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:12 getExtension: phone number = 5553403650
PhoneUtils DEBUG [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:12 getExtension: result = 3650
SubscriberDialingAssistant INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:12 Create for site 1
RuleExecutor INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:12 Winning rule: RuleReachMe
RuleExecutor INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:12 Done with rule execution
AnnouncementWrapper INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:12 annnouncement =CUINotAvailnot found for language =eses
AnnouncementWrapper INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:12 loading from default language= frca
CallerDataManager INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:12 createVoiceMail: query on all contact lists using keys 1) callerID = 5553403650 and 2) WorkPhone
SearchEngine INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:12 Can't create a PCL searcher for id:
ContactSearcher INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:12 There is no matching contact with callerId: 5553403650 callerId DID: 621446923
CallerDataManager INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:12 getCallerInfo: sender = null
AnnouncementWrapper INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:25 annnouncement =CallerUIUserNotAvailablenot found for language =eses
AnnouncementWrapper INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:25 loading from default language= frca
RequestHandler INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:25 UI: transition on command|sessID=S000317|device=none|callerID=5553403650|mailbox=null|preDialog=null|dialog=CUI_LANG_SELECTION|count=1|nbest=(,,,)|skip=null|pop=null|command=timeOutFinal|nextDialog=CALLER_UI_RECORD_MSG_INTRO
RequestHandler INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:35 UI: transition on command|sessID=S000317|device=none|callerID=5553403650|mailbox=null|preDialog=CUI_LANG_SELECTION|dialog=CALLER_UI_RECORD_MSG_INTRO|count=1|nbest=(,,,)|skip=null|pop=null|command=timeOut1|nextDialog=CALLER_UI_RECORD_MESSAGE
CallerUIRecordMessage INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:42 The subscriber hung up while recording a message in the caller UI
PhoneUtils DEBUG [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:42 getInternalExt: inputExtension = 5553403650
CallerDataManager INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:42 createVoiceMail: query on all contact lists using keys 1) callerID = 5553403650 and 2) WorkPhone
SearchEngine INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:42 Can't create a PCL searcher for id: a43cae4e9fc84f3083267b5f08a2a99d
ContactSearcher INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:42 There is no matching contact with callerId: 5553403650 callerId DID: 621446923
CallerDataManager INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:42 getCallerInfo: sender = null
CallerVoicemailCreator INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:42 createVoicemail: PBX caller name remained
CallerVoicemailCreator INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:42 createVoicemail: sender = null
VmailFactory INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:42 createVoicemail: subjectLine = Voice Message from 5553403650
AECMail INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:42 Regular Voicemail received, adding mime-type audio/wav
RequestHandler INFO [53BE89E87F1AE4ABD84A3A145196B1E1] Tue May 07 11:15:42 UI: transition on command|sessID=S000317|device=none|callerID=5553403650|mailbox=null|preDialog=CALLER_UI_RECORD_MSG_INTRO|dialog=CALLER_UI_RECORD_MESSAGE|count=1|nbest=(,,,)|skip=null|pop=null|command=_HANGUP|nextDialog=voiceMailCallerSendAndHangup
do_005fhangup_jsp INFO [] Tue May 07 11:15:42 do_hangup.jsp has been called by module null
AdPhoneLogElement INFO [] Tue May 07 11:15:42 Writing phone log to file: /var/log/avaya/mango/phone.log
<LOG_ENTRY><DIRECTION>IN</DIRECTION><FEATURE></FEATURE><IPADDRESS>192.168.76.243</IPADDRESS><DATE>05/07/13</DATE><STARTTIME>11:15:12</STARTTIME><USERNAME></USERNAME><FULLNAME></FULLNAME><CALLERID>5553403650</CALLERID><MAILBOX></MAILBOX><DESTINATIONNUMBER>6454</DESTINATIONNUMBER><DESTINATIONMAILBOX></DESTINATIONMAILBOX><DIALEDDIGITS></DIALEDDIGITS><CLASSIFICATION></CLASSIFICATION><DURATION>29</DURATION><STATUS></STATUS></LOG_ENTRY>
FlowSummaryManager INFO [] Tue May 07 11:15:42
----- Flow Summary S000317-----
- CallerID :5553403650
- Start Time :May 07 2013 11:15:12
- End Time :May 07 2013 11:15:42
- VbSessionId :S000317
-

 

[morenot]

any more?

 

[KCFLHRC]

That log means nothing to me really. Never seen anything like that log before.

 

[morenot]

Do you remember any Avaya People who could help us

 

[KCFLHRC]

The woman I worked with and was awesome was Margo Rogers with Avaya. She set up the AAM and Session Manager to work with AAM. I do know she is on vacation this week.

 

[morenot]

excelent!! we are going to communicate with she..
What patch do you used to CS1000?
we used SP 22

 

[pabxdude]

one thing to try is log into a different mailbox, and then record and address a message to this mailbox in question.

This will allow you to test if the message can be left via an alternate method, then you can try and isolate the issue.

I would also check the CoS for this mailbox, as well as the user settings. The user settings can be access via

https://<aam_storage_server_ip>/user

login with the TUI credential and review against a working mailbox.

For the CoS - if its unique, check the time allowed for recordings. Also check that MWI is enabled.

When you address and send a message from a different mailbox, run a trace on Session Manager and look for a NOTIFY message that is directed to your extension

thanks.