AA & CCR SetUp only using a display set 1

[DaveThePhoneDoctor]

Can the AA and CCR be built and edited only using a display set to do the changes on an 8X16 or must I use a PC based interface program?

Thanks!
Dave,
The Phone Doctor
Las Vegas

 

[SYQUEST]

On the Startalk & Flash it can only be setup using a display set, M7310 or M7324 or similar on the 824 KSU. The MICS or CICS maybe similar but I have not worked on those. You might check the documentation for those versions depending which system version and VM you have for your installation.

Hope this helps!

....JIM....

 

[DaveThePhoneDoctor]

Yes the sets are the 7310's and I have been using the displays to set upi everything just fine. Now they want me to edit their AA and CCR voice tree. I found some docs but it show I need a Windows program to use it.

 

[bkrike]

You can edit AA and CCR via the phone (just like a flash.) COS, on the other hand can only be edited via the browser.

My comments are in reference to call pilot. You don’t mention what VM you are referring to.

 

[DaveThePhoneDoctor]

Thank you. It is a CP100. I spent some time tonight training myself. I was able to edit several functions on the AA including changing the AA Greeting. However I can not seem to be able to delete a tree. I can edit it but there is not DELETE option on the display phone.

The client only wants an initial greeting which allows the caller to enter a 3 dig. ext. or access the company dir. with #.

After playing the new greeting I am getting another greeting playing right after the initial greeting. Seems like something from the secondary tree is playing. The old tree is still there and says "enabled".

Is there a way for me to delete that tree and delete that seconday greeting?

Thanks,
Dave

 

[oldgoat47]

Dave you willhave to disable the CCR tree before you can make any changes to it.

 

[bkrike]

You don’t need to (and cant) delete the CCR trees. You either disable or enable them, as they are always there, even if you don’t use them.

To disable a CCR in phone display programming:
go to the appropriate table...
then keep hitting next until you see CCR tree X
When the display says CCR, you will notice a disable prompt underneath it.
Hit the soft key under the disable prompt, which will disable the tree.

(disable/enable is in table programming, not CCR programming)