9650 Message light not working

[gphone]

We just had a few 9650 IP phones installed and the message key does not work. Press it and nothing happens. Due to our release we have to emulate a 4620 phone. Any suggests?

 

[tech3250]

You may have done this, but check the config of the phone in the system to make sure the message key is in the correct location for the phone.

 

[sjforcum]

The message button is setup in the 46xxsettings.txt file that the phone downloads on boot up from an HTTP server. It is not setup in ASA.

 

[gphone]

OK, I have resolved this issue. We were using the firmware version 1.1.1 which did not include the 9650 phone in those files. I upgraded the files to 1.2.1 and now the message works.

Thanks.