9641g Phones don't show incoming calls while in use 2

[MightyMrMatt]

Just installed a new IP 500 system with brand new 9641g phones. Everything is working great, except when you are using the phone. If you are on a call, incoming calls do not appear on the display. Is this a feature of the phone I need to enable? I'm used to working with the old 5610 models.

 

[sizbut]

Try

http://marketingtools.avaya.com/kno...ojects/9600user/auto_display_waiting_call.htm

Stuck in a never ending cycle of file copying.

 

[TouchToneTommy]

Features > Call Settings > Auto Display Waiting Call > Change (set to ON) > Save > Exit

 

[MightyMrMatt]

Thanks guys!

 

[MightyMrMatt]

I made that change in the settings and verified that it is ON, but incoming calls still do not show up when you are on the phone. Is there something I am missing?

 

[snowman50]

3 intercom appearances as second call comes in on the 2nd appearance.3rd one for transfer call.
or
2 intercom appearances with Reserve last CA turned off so as the call can come in on the 2nd appearance button.

 

[janni78]

Call Appearance, and Reserve Last CA should always be on or you can't transfer a call while the second is ringing.

"Trying is the first step to failure..." - Homer

 

[MightyMrMatt]

Tried both suggestions by snowman50 and janni78, but incoming calls are still not showing up when you are on a call. I have the same functionality set up on other Office systems using 5610 phones, so I assume it has to be something either with the phone or with IPO 9.1.

 

[MightyMrMatt]

Sorry everyone, it was my bad. I had the hunt group set as Collective Call Waiting.