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9620L - Call back is sending the call to (91+Number), the call is route to receptionist

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JuanCarman

IS-IT--Management
May 30, 2016
73
MX
I have several phones that when they tried to dial out using a call back number, when you select the number from the display, instead of dial the number, the phone is adding the 91+Number, so the call is re-route to a receptionist, instead to the phone number.

The issue here is the 9, because as soon as the phone dials 9, the call is route to receptionist, the rest of the digits are not recognized.

From what I can see this is a paramter inside 96xxsettings.txt file, do you know what is the parameter involved? So I can adjust the file and update the phone.

Please let me know your comments,
Thank you very much in advance!!!
Regards
 
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