9500 Call Log Lacking

[shadesta]

I've scoured the posts but didn't find anything in relation to my inquiry, but I apologize if this has been hashed out endlessly - feel free to admonish me and point me to old posts.

The problem - IPO Release 7 and 8 (7.0.5, 7.0.27, and 7.0.31 and R8.0.18) my 9500 series phones (9504 and 9508) do not have the same call logging as do 5400 series phones. For example, if I have the 5420 and the 9508 in a hunt group and then call that hunt group - only the 5420 phone shows the missed call in the history. That my customer can live without, but it just adds to the quirky behavior. The biggest issue - if I call the 5420 extension from the auto attendant, the call shows in the 5420's history, but if I dial the 9508's extension from voice mail nothing appears in the log. Now, I know I can check off the coverage log in the system / telephony tab, but then that shows history for EVERYONE and not just that individual's phone. With the default box checked and the other 2 unchecked, why would the 5420 continue to log calls unlike the 9508?

~C~

http://www.metrolinedirect.com

 

[tlpeter]

Are you sure that call log is turned on in the system?
This is a separate setting per user.


BAZINGA!

I'm not insane, my mother had me tested!

 

[amriddle01]

Indeed, the 95 and 14 series follow more system settings then the 54 series did, they just did their own thing and all settings were pretty much on the handsets themselves

 

[shadesta]

I timed my post so I would have all weekend to agonize over it and not be able to attempt to try any of your suggestions. As soon as Monday rears its ugly head i'll give it a try. Thanks for taking the time to answer, though.

~C~

http://www.metrolinedirect.com