Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
911 Issue
- Thread starter billyh7
- Start date
I was always led to believe that the EMS center uses data from the D-Channel not the caller ID data. This data is not configurable Even if you change the called id data it won't matter. Like I said this is what I was led to believe. I could be wrong?
Thanks
ED
1a2 to ip I seen it all
Thanks
ED
1a2 to ip I seen it all
AvayaTier3
Technical User
Hardware platform? Definity / CM software version?
Are you using NI2 on your isdn trunks and does your provider allow you to send calling number to
the called destination?
Does your provider send your BTN (Billing telephone number)
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
Are you using NI2 on your isdn trunks and does your provider allow you to send calling number to
the called destination?
Does your provider send your BTN (Billing telephone number)
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
- Thread starter
- #4
No they are using e911. It is using the caller DID to get the address from the Verizon E911 database. These are Verizon SIP trunks.
The issue is that the DIDs are in a different rate center in Verizon. We just moved these DIDs from the old location to the new location. When users are calling 911 its going to the old location 911 disaptcher at the old address. Verizon updated the database with the new location address but it goes by what phone number you are calling from.
So I'm looking to change the outbound Caller ID on these numbers just when they dial 911 not on any other calls? Is that possible?
The issue is that the DIDs are in a different rate center in Verizon. We just moved these DIDs from the old location to the new location. When users are calling 911 its going to the old location 911 disaptcher at the old address. Verizon updated the database with the new location address but it goes by what phone number you are calling from.
So I'm looking to change the outbound Caller ID on these numbers just when they dial 911 not on any other calls? Is that possible?
AvayaTier3
Technical User
Yes, you will have to break out a separate trunk-group for 911 calls and change the private or public numbering for calls using the new trunk-group.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
- Status