We have CM 5.1 with LSP gateways at several remotes in addition to Definity R11 (CM 1) at other locations. All of our main numbers for each facility route to a centralized call center at one location. Those numbers have been ported to that location. Each location has thier own PRI/s and all sites are networked together.
When callers dial out of each facility the caller ID being displayed is the main number for that facility, so if someone returns that call using caller ID it routes back to our call center.
A problem we just realized is that when 911 is dialed from a remote location, PSAP recieves the main number for that facility which is representing the address of the centralized call center since that is where the main number resides.
Is there any way to have caller ID display a different number to the outside party when 911 is dialed or is the only way to correct this is to get additional POTS lines at each location specifically for 911 calls?
When callers dial out of each facility the caller ID being displayed is the main number for that facility, so if someone returns that call using caller ID it routes back to our call center.
A problem we just realized is that when 911 is dialed from a remote location, PSAP recieves the main number for that facility which is representing the address of the centralized call center since that is where the main number resides.
Is there any way to have caller ID display a different number to the outside party when 911 is dialed or is the only way to correct this is to get additional POTS lines at each location specifically for 911 calls?