9100: Call Monitoring 1

[ngstan]

I'm trying to figure out how to do call monitoring on the 9100. I've got 20-13-10 (Barge-in) checked. On the phone I'm testing with, I have 15-02-12 set to "No off-hook Ringing" which is the only way I know how to get a busy signal when someone is on the phone. I also had to uncheck 20-13-06 (Automatic Off-hook Signaling) because having it checked allowed it to ring anyway.

So these are my test steps:

Test Phone 1: Call external number (my cell phone).

Test Phone 2: Once Test Phone 1 is connected to my cell phone, I wait 10 seconds and then on Test Phone 2 I hit speaker, dial 710 (get a fast busy) and then dial the extension of Test Phone 1. I get 2 busy signals and then the line rings and it repeats till voice mail picks up.

Also tried using the 34-Barge-In feature on 15-07 but that doesn't seem to do anything. Putting the phone in Do Not Disturb just sent me to voice mail when I tried the steps.

Any ideas? Does this call monitoring feature require something extra to make it work? I noticed somewhere it mentioned ACD which we do not have. Thanks!

 

[CoralTech]

You have to allow that phone to be monitored as well. It's all in the COS settings. Look in 20-13.

 

[ngstan]

20-13-44 Live Monitoring? I have that enabled. Anything else to check for? Thanks!

 

[OldNECguy]

I think if you dial 710 and get a fast busy, you do not have permission to Barge-in. Check 20-13-15 for Test Phone 2's COS. Also verify 20-13-16 is enabled for Test Phone 1's COS. In my test, when I dial 710 my LCD shows 'BREAK IN' - 'ICM DIAL'

 

[OldNECguy]

Also, 20-13-10 defines the Barge-in MODE. Unchecked creates a Conference, full audio. Checked sets up Monitor.

 

[ngstan]

That was it! I didn't have 20-13-15 and 20-13-16 enabled. Just enabled them and it works now! That is cool! Thanks for the information.

 

[ngstan]

That's good to know. I will leave 20-13-10 checked then. Do I need to do that on all 15 classes or just the first one? As far as I know we're only using one class. Unless it is talking about trunk lines which we have 15.

 

[OldNECguy]

If you don't have any extensions in other classes you wouldn't need to flag those. 20-06 through 20-14 are all related to the COS for extensions. I think the first extension port is class 15 and the others are 1 by default.

 

[OldNECguy]

BTW, if you flag both 20-13-15 and 20-13-16 for all COS, everyone will be able to monitor anyone. The boss might not like that.

 

[ngstan]

How would I choose those options just for an individual phone then? I don't like the idea of everyone being able to monitor everyone even though they'd need the commands to do it. Thanks.

 

[CoralTech]

This is why you have 15 COS so you can allocate who can monitor and who cannot.

 

[ngstan]

How can I tell which phone is on which COS? Is that in 15-01/15-02 somewhere?

 

[CoralTech]

20-06. You seem to be over your head with these questions. You might want to get a vendor.

 

[ngstan]

It looks like they're all set to 1 on 20-06. Guessing I would need to make the person in the department who is going to monitor/training a different number in the first column (#2) and then make the phones that will be monitored a separate number as well (#3). Then leave everyone else in the building on #1. Looks like I'd also need to check 20-07 through 20-14 to make sure those match. Thanks!