Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

9100: Call Monitoring 1

Status
Not open for further replies.

ngstan

IS-IT--Management
Nov 8, 2021
27
US
I'm trying to figure out how to do call monitoring on the 9100. I've got 20-13-10 (Barge-in) checked. On the phone I'm testing with, I have 15-02-12 set to "No off-hook Ringing" which is the only way I know how to get a busy signal when someone is on the phone. I also had to uncheck 20-13-06 (Automatic Off-hook Signaling) because having it checked allowed it to ring anyway.

So these are my test steps:

Test Phone 1: Call external number (my cell phone).

Test Phone 2: Once Test Phone 1 is connected to my cell phone, I wait 10 seconds and then on Test Phone 2 I hit speaker, dial 710 (get a fast busy) and then dial the extension of Test Phone 1. I get 2 busy signals and then the line rings and it repeats till voice mail picks up.

Also tried using the 34-Barge-In feature on 15-07 but that doesn't seem to do anything. Putting the phone in Do Not Disturb just sent me to voice mail when I tried the steps.

Any ideas? Does this call monitoring feature require something extra to make it work? I noticed somewhere it mentioned ACD which we do not have. Thanks!
 
You have to allow that phone to be monitored as well. It's all in the COS settings. Look in 20-13.
 
20-13-44 Live Monitoring? I have that enabled. Anything else to check for? Thanks!
 
I think if you dial 710 and get a fast busy, you do not have permission to Barge-in. Check 20-13-15 for Test Phone 2's COS. Also verify 20-13-16 is enabled for Test Phone 1's COS. In my test, when I dial 710 my LCD shows 'BREAK IN' - 'ICM DIAL'
 
Also, 20-13-10 defines the Barge-in MODE. Unchecked creates a Conference, full audio. Checked sets up Monitor.
 
That was it! I didn't have 20-13-15 and 20-13-16 enabled. Just enabled them and it works now! That is cool! :) Thanks for the information.
 
That's good to know. I will leave 20-13-10 checked then. Do I need to do that on all 15 classes or just the first one? As far as I know we're only using one class. Unless it is talking about trunk lines which we have 15.
 
If you don't have any extensions in other classes you wouldn't need to flag those. 20-06 through 20-14 are all related to the COS for extensions. I think the first extension port is class 15 and the others are 1 by default.
 
BTW, if you flag both 20-13-15 and 20-13-16 for all COS, everyone will be able to monitor anyone. The boss might not like that.
 
How would I choose those options just for an individual phone then? I don't like the idea of everyone being able to monitor everyone even though they'd need the commands to do it. Thanks.
 
This is why you have 15 COS so you can allocate who can monitor and who cannot.
 
How can I tell which phone is on which COS? Is that in 15-01/15-02 somewhere?
 
20-06. You seem to be over your head with these questions. You might want to get a vendor.
 
It looks like they're all set to 1 on 20-06. Guessing I would need to make the person in the department who is going to monitor/training a different number in the first column (#2) and then make the phones that will be monitored a separate number as well (#3). Then leave everyone else in the building on #1. Looks like I'd also need to check 20-07 through 20-14 to make sure those match. Thanks!
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top