Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations SkipVought on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

800 number mapping

Status
Not open for further replies.
rcampb

rcampb

IS-IT--Management
Feb 14, 2013
16
0
1
US
I have a Definity G3i and am trying to switch the extension that one of our 800 numbers gets mapped to. The thing is that I can't, for the life of me, figure out how. I can't even find the 800 number anywhere. How can this be done?
 
Sort by date Sort by votes
You need to know the DNIS digits your provider is sending to the switch for
each 800 number. Below are some examples one way to re-route the calls. If
the DNIS digits match your dialplan, then you may not find an entry on the
incoming call handling treatment admin.
DNIS = Dialed Number Identification Service
most providers can send any number of digits to help match your dialplan.

If you need more info, please supply your Definity software version
and identify the trunk-group type (isdn, tie)

Code: 
System: G3siV6     Software Version: G3V6i.03.0.223.5

display trunk-group 2                                           Page   3 of  10
                       INCOMING CALL HANDLING TREATMENT
 Service/       Called    Called        Del  Insert            Per Call  Night
 Feature         Len      Number                               CPN/BN    Serv
 public-ntwrk     4   6042              4    5450

display trunk-group 11                                          Page   3 of  10
                       INCOMING CALL HANDLING TREATMENT
 Service/       Called    Called        Del  Insert            Per Call  Night
 Feature         Len      Number                               CPN/BN    Serv
 other            4   2140              4    0                           8200
 other            4   2360              4    0                           8200
 other            4   9696              4    7308
--------------------------------------------------------------------------------
System: G3siV10    Software Version: R010i.01.0.032.3

change trunk-group 3                                     Page   3 of  10   SPE B
                       INCOMING CALL HANDLING TREATMENT
 Service/       Called    Called        Del  Insert            Per Call  Night
 Feature         Len      Number                               CPN/BN    Serv
 public-ntwrk     4   0986              4    4001
 public-ntwrk     4   4900              4    6900

change trunk-group 13                                    Page   3 of  22   SPE B
                       INCOMING CALL HANDLING TREATMENT
 Service/       Called    Called        Del  Insert            Per Call  Night
 Feature         Len      Number                               CPN/BN    Serv
 mega800          4   8054                   3                 cpn-only
 mega800          4                          3                 cpn-pref
--------------------------------------------------------------------------------
System: G3siV11    Software Version: R011i.03.1.531.0

display trunk-group 11                                          Page   3 of  10
                       INCOMING CALL HANDLING TREATMENT
 Service/       Called    Called        Del  Insert           Per Call  Night
 Feature         Len      Number                              CPN/BN    Serv
 public-ntwrk     4   4131              4    3587                      3587
 public-ntwrk     4   7763              4    3855                      3855
 public-ntwrk     4   6887              4    3852                      3852

change trunk-group 7                                            Page   3 of  10
                       INCOMING CALL HANDLING TREATMENT
 Service/       Called    Called        Del  Insert           Per Call  Night
 Feature         Len      Number                              CPN/BN    Serv
 public-ntwrk     4   8400                                             2008
--------------------------------------------------------------------------------
System: G3xV12    Software Version: R012x.02.0.111.4

change trunk-group 8                                            Page   3 of  22
                       INCOMING CALL HANDLING TREATMENT
 Service/       Called    Called        Del  Insert
 Feature         Len      Number
 tie              19  0351              4    0
 tie              18  0351              4    0
 tie              17  0351              4    0
 tie              16  0351              4    0
 tie              15  0351              4    0
 tie              14  00351218927       11   3
--------------------------------------------------------------------------------
System: G3xV13    Software Version: R013x.00.0.340.3

change inc-call-handling-trmt trunk-group 14                    Page   1 of  30
                       INCOMING CALL HANDLING TREATMENT
 Service/       Called    Called        Del  Insert           Per Call  Night
 Feature         Len      Number                              CPN/BN    Serv
 other            4   0080                   421
 other            4   0139                   421

change inc-call-handling-trmt trunk-group 15                    Page   1 of  30
                       INCOMING CALL HANDLING TREATMENT
 Service/       Called    Called        Del  Insert           Per Call  Night
 Feature         Len      Number                              CPN/BN    Serv
 other            10  5162615311        10   84940
 other            10  5164256327        10   84700
 other            10  5162618077        10   4184760
 other            10  51626896          5
--------------------------------------------------------------------------------
System: G3xV13    Software Version: R013x.01.2.632.1

change inc-call-handling-trmt trunk-group 10                    Page   1 of  30
                       INCOMING CALL HANDLING TREATMENT
 Service/       Called    Called        Del  Insert           Per Call  Night
 Feature         Len      Number                              CPN/BN    Serv
 public-ntwrk     5   0                 2    65               cpn-only
--------------------------------------------------------------------------------

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
 
Upvote 0 Downvote
System: G3siV11
Software Version: R011i.03.2.536.1

The trunk group type is DID
 
Upvote 0 Downvote
From what I can see, there is no Incoming Call Handling Treatment section
 
Upvote 0 Downvote
inc-call-handling-trmt is for isdn trunks

list trace tac xxx (where xxx is the trunk access code for your DID trunk group)
dial the 800 number and see if the incoming call shows the DNIS digits on your SAT.

If you know the DNIS digits, they can route to station, listed directory number, hunt-group, vdn, etc. You can use the object assigned to change the routing.



A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
 
Upvote 0 Downvote
I do not see anything about a DNIS...I do see a "cid"...not sure if that helps or not. Here is a link to the screenshot I took:
Link
 
Upvote 0 Downvote
299 is the extension called

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
 
Upvote 0 Downvote
Yes, I know that. I need to know how to switch to a different extension called. [smile]
 
Upvote 0 Downvote
you either re-route calls to 299 using coverage, uniform dialplan, vectoring, etc.

If you want different DNIS digits sent to the PBX, call your 800 service provider

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
 
Upvote 0 Downvote
Ok, so there is no way to just change the extension in the PBX itself? It is hardwired through the telco?
 
Upvote 0 Downvote
800 number in the public network routes to your DID trunks and when an incoming call
seizes the DID trunk, the provider sends 299.

As explained above, you CAN change routing for 299 in your pbx. If you don't like it you need to have your provider send some other DNIS / DID digits.

What is 299 in your pbx? station, vdn, hunt-group, LDN ?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
 
Upvote 0 Downvote
299 is a station in our PBX. The user switched job responsibilities and the 800 # needs to go to another extension.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

gwmyers
  • Locked
  • Question
EXTENSION TO APPEAR AS 800 NUMBER
Replies
1
Views
62
nunntcom
nunntcom
Stinney
  • Locked
  • Question
Number of Concurrent Calls to 911
Replies
4
Views
95
phoneguy55
phoneguy55
MGS_33
  • Question
Issue dialing a number with no hold conference (CM8) 1
Replies
2
Views
236
MGS_33
MGS_33
gwmyers
  • Locked
  • Question
Want DID number to display as 800 number
Replies
2
Views
30
lopes1211
lopes1211
qzat4
  • Question
Avaya CMS: report real-time number of agent staffed (table cagent)
Replies
0
Views
129
qzat4
qzat4

Part and Inventory Search

Sponsor

Back
Top