8.1(69) AVAYA 1616 - Viual Voice Issues

[BRISTIAN]

I have an AVAAY 1616, when I use its Visual Voice interface and get to listen, nothing happens when I press on 'listen' basically. I just get a bleep and screen stays there.

I already tried to delete user and extension but to no avail.

I tested the phone on another IP500v2 unit and it worked fine.

Anyone encountered this before pls? Thanks in advance.

 

[tlpeter]

What happens if you dial *17?

BAZINGA!

I'm not insane, my mother had me tested!

 

[BRISTIAN]

tested with *17 an it works fine

 

[tlpeter]

What version is the IPO running?

BAZINGA!

I'm not insane, my mother had me tested!

 

[BRISTIAN]

8.1(69) essential edition

 

[tlpeter]

Embedded or VMPro?


BAZINGA!

I'm not insane, my mother had me tested!

 

[BRISTIAN]

VMPro Server separate

 

[tlpeter]

Then use debugview to see what is happening.


BAZINGA!

I'm not insane, my mother had me tested!

 

[BRISTIAN]

you mean the monitor right?

OK will do and get back. Tnx

 

[amriddle01]

No debugview, it's a seperate programme

 

[smokinjoe2938]

is the visual voicemail programmed against a button? or are you using it through the feature button to access it?

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[intrigrant]

I have more or less the same problem on a 9630 IP Phone, listening to new messages is OK but old and saved messages cannot be played with Visual Voice, with *17 there is no problem. IPO 500V2 8.1.73.