5610SW IP No User Problem

[usfregale]

I'm having some trouble with a 5610SW IP telephone.

The phone is located at a remote site some distance from our IP 500 (5.0.20). The locations are connected via VPN. There are several Avaya 5601 phones at the site working without this problem.

Each time the phone boots it comes to a screen that reads "6031:NoUser B" followed by a "Login" button. The phone works for internal calls only, but cannot make external calls. Each time I attempt to hit the Login button it prompts for Extn, which I enter, and then password which I enter. No matter the result the phone then displays "INVALID". I have tried with several extensions and reset multiple extension passwords multiple times.

We have previously used the 5610SW IP at several other sites without difficulty. Thoughts?

Thanks,

Richard

 

[intrigrant]

Dou you have a user with the telephone number 6031?
If not create a user with telephonenumber 6031 and do not give it a logincode.
If you have then erase the logincode and untick force login if set.

 

[usfregale]

Status quo. Any other ideas?

Richard

 

[usfregale]

Okay on a whim I did a hard reset of the IP 500 and now the ext 6031 does come online properly. However, 6031 is not the correct extension I want assigned to this line, in fact I have no idea where that extension came from. How do I change it to a different extension and made it a permanent change (every time I change it and restart the KSU I go back to 6031).

Richard