5410 not registering

[dyankee]

I have an IPO 403 with no expansion modules and five 5410's that work fine. Recently added 2 new 5410's. Neither set will register; they simply display a message that states 'please wait' Any Idea's? I could buy 1 bad set, 2 seems unusual

 

[intrigrant]

They need older firmware, most likely the new ones have version 5.0 and for your 403 they need 2.0

 

[dyankee]

Thanks,appreciate it, how do you go about loading that earlier version on those sets?

 

[tlpeter]

Set the tftp server ipadres in the system tab
Open manager on that pc
Plug in the new phones


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[spridge]

Talk to your distributor who supplied the 5410's

Avaya shipped a batch of 5410's with a Version 5 firmware that would display your symptom.

We had to return the units for replacement

 

[tlpeter]

Spridge

That was only with a certain serial number
If the distributor did send those they are stupid
They had to send those back to Avaya and would have gotten replaced

This is already a while ago so i do not think this is the case

A phone will not downgrade if there is no tftp server


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[dyankee]

Problem identified as being the firmware load on the sets, the serial numbers are in the range of the defective ones manufactured late last year. The vendor and I are having a serious conversation.
Implemented the temp fix but this probably didn't sole the problem as software level is to low.

Thanks to all for your responses

 

[tlpeter]

That is going to be a serious conversation
You did get old phones that should not have been given anyway

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!