5340 Self-Labeling not being display.. MCD 4.2

[Cabarrus]

We have a MXe running MCD 4.2 SP2 PR1 and Im setting up a new 5340 phone and the labeling doesn't appear. I have tried to label directly from the phone and via MCD web interface but nothing gets displayed on the phone.

Any assistance would be appreciated..

thanks

 

[LoopyLou]

Do have all the HCI opitons turned on in the COS for the set?

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[Cabarrus]

thanks for the quick response.

Both of these options below are Yes:
HCI/CTI/TAPI Call Control Allowed
HCI/CTI/TAPI Monitor Allowed

 

[LoopyLou]

Tried more then one set?

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[Cabarrus]

We have other 5340 sets in use that work fine, but this was the only one i had new in a box that i setup yesterday. The function for the key works ok, just no label appears. The only label that appears is for the assigned directory number.. I replaced a 5212 with the 5340 by simply changing the model and mac address, but then i went ahead and deleted the phone and recreated it thinking it might fix the problem which it didnt.

 

[DoubleUT]

Have you not gone past the max. allowed Webset phones? system?

 

[mitelchi]

Hi, Have you seen "application loading" when the phone starting up? If no, try to delete --> create the extension.


Kelvin

 

[Cabarrus]

thanks for the follow-up. I did fianlly resolve this in the morning by removing the mac address , rebooting phone and registering as a new handset which was "###1234 hold key". Typing in the MAC didnt initialize the self labeling for some reason..