Rappy
Technical User
- Nov 7, 2007
- 56
Hi everyone!
I have a remote office connected via IP VPN to the main branch. Main branch is ipo 412 running 3.2.69. Remote is ipo 406 V1 running 3.2.69. Problem is at remote branch with 2 digital expansion units. The users connected to both units are seeing their phones shut off completely. All their phones are 4412D's. The users having these issues are on 2 separate units. Avaya came out to replace the 406 and the PRI card. The uptime on the 406 is over 48 hours. it is not rebooting. I am attaching logs from the device as i have captured them. The device is grounded properly to a ground. the units do not seem to shut off or power cycle when the phones die. The phones can then be powered back on by unplugging them and plugging them back in. I have not made any changes to the unit since this started to happen. I have not made any configuration changes to the unit since this issue was reported. Your help is greatly appreciated as always.
the error message seen below "Cause=18, No user responding/No response from remote device" can be found for every extension exhibiting this problem:
3212252mS CMExtnRx: v=318, p1=3
CMPhoneStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Product Unknown
Cause=18, No user responding/No response from remote device
3212262mS CMExtnRx: v=322, p1=6
CMPhoneStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Product Unknown
Cause=18, No user responding/No response from remote device
3212272mS CMExtnRx: v=331, p1=9
CMPhoneStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Product Unknown
Cause=18, No user responding/No response from remote device
3212282mS CMExtnRx: v=313, p1=10
CMPhoneStatus
Line: type=NoLine 0
Call: lid=0 i d=-1 in=0
Product Unknown
Cause=18, No user responding/No response from remote device
Beets? Yes! Ask me how I feel about Beets! I like Beets!
I have a remote office connected via IP VPN to the main branch. Main branch is ipo 412 running 3.2.69. Remote is ipo 406 V1 running 3.2.69. Problem is at remote branch with 2 digital expansion units. The users connected to both units are seeing their phones shut off completely. All their phones are 4412D's. The users having these issues are on 2 separate units. Avaya came out to replace the 406 and the PRI card. The uptime on the 406 is over 48 hours. it is not rebooting. I am attaching logs from the device as i have captured them. The device is grounded properly to a ground. the units do not seem to shut off or power cycle when the phones die. The phones can then be powered back on by unplugging them and plugging them back in. I have not made any changes to the unit since this started to happen. I have not made any configuration changes to the unit since this issue was reported. Your help is greatly appreciated as always.
the error message seen below "Cause=18, No user responding/No response from remote device" can be found for every extension exhibiting this problem:
3212252mS CMExtnRx: v=318, p1=3
CMPhoneStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Product Unknown
Cause=18, No user responding/No response from remote device
3212262mS CMExtnRx: v=322, p1=6
CMPhoneStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Product Unknown
Cause=18, No user responding/No response from remote device
3212272mS CMExtnRx: v=331, p1=9
CMPhoneStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Product Unknown
Cause=18, No user responding/No response from remote device
3212282mS CMExtnRx: v=313, p1=10
CMPhoneStatus
Line: type=NoLine 0
Call: lid=0 i d=-1 in=0
Product Unknown
Cause=18, No user responding/No response from remote device
Beets? Yes! Ask me how I feel about Beets! I like Beets!