confusedtwo
Technical User
I have a SCN consisting of three systems. Main location is a 412 release 5.0(8) with VMPro, approx 280 extensions and config size is 252kb. First remote site is a 500v2 release 6.0(8) with no voicemail, approx 30 extensions and config size of 43 kb. Second remote site is a 500v2 release 6.1(5) with VMPro, approx 90 extensions and config size of 63kb. All two remote sites are connected back to the 412 with dedicated point to point circuits with a switch connecting all together at the main site.
Under the current configurations on each system everything works great. The customer however is wanting to add 50 new hunt groups. When we add the 50 new hunt groups to the 412 we start having call qaulity issues accross the SCN.
What you hear sounds similar to a cymbal crashing then silence for about a second whenever someone logs in or out of hot desking accross the SCN or if someone hangs up during the auto attendant greeting on the VMPro attached to the 412.
In testing we have found that this starts happening somewhere after adding the 25th new hunt group. Also, we have found that the only way to stop the problem with the hunt groups in the configuration is to disconnect the voicemail server from the switch at the main site were the 412 is located.
At this point I believe our problem is tied to the configuration. Originally I thought the configuration was getting to large but I have since found the 412 should be able to handle a configuration size upto 1mb and ours is only at 252kb.
Any sugestions or answers would be much appreciated. If you need more information just ask and I will try to get it.
Under the current configurations on each system everything works great. The customer however is wanting to add 50 new hunt groups. When we add the 50 new hunt groups to the 412 we start having call qaulity issues accross the SCN.
What you hear sounds similar to a cymbal crashing then silence for about a second whenever someone logs in or out of hot desking accross the SCN or if someone hangs up during the auto attendant greeting on the VMPro attached to the 412.
In testing we have found that this starts happening somewhere after adding the 25th new hunt group. Also, we have found that the only way to stop the problem with the hunt groups in the configuration is to disconnect the voicemail server from the switch at the main site were the 412 is located.
At this point I believe our problem is tied to the configuration. Originally I thought the configuration was getting to large but I have since found the 412 should be able to handle a configuration size upto 1mb and ours is only at 252kb.
Any sugestions or answers would be much appreciated. If you need more information just ask and I will try to get it.
