3904 trying to setup 2 phones with same DN and message lights

[dougblythe]

First my apologies if this has already been covered, but I'm still a little too new to this to have found it yet.

I'm trying to setup a dn in 2 separate offices (2 tn's) and would like to have the message waiting light show in both places. Right now it is only showing up in 1 place (of course where the person is not going to be 80% of the time).
We are an Option 11c (using CS1000 Telephony Manager)/Call Pilot shop

I have separate dn that I have setup on 2 3903's that are identical to each other (other than the tn) and they work fine. I tried to do the same with this one and I have not been able to get it to light as desired.


The 2 config are as shown below:

Any assistance on how to do this simple setup is appreciated. Thanks




The dn I am working with is 68980, the call pilot message number is 68800 (She is an ACD at her prime desk, but it does not necessarily have to be that way at the other desk).




DES 68980
TN 004 1 04 06 VIRTUAL
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN 68800
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUA DNDA CFXA ARHA FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 68800
LHK 4
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00
01
02
03 SCR 68980 0 MARP
CPND
NAME Allison Suarez
XPLN 27
DISPLAY_FMT FIRST,LAST
04 SCR 58980 D MARP
CPND
NAME Allison Suarez
XPLN 27
DISPLAY_FMT FIRST,LAST
05
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 68800
17 TRN
18 AO6
19 CFW 5 68800
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
________________________________________________________
DES 68980
TN 000 1 07 10 VIRTUAL
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN 68800
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHA FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 68800
LHK 4
PLEV 02
DANI NO
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 62900 0 69980
AGN
01 MSB
02 NRD
03 SCR 68980 0
CPND
NAME Allison Suarez
XPLN 27
DISPLAY_FMT FIRST,LAST
04 SCR 58980 D
CPND
NAME Allison Suarez
XPLN 27
DISPLAY_FMT FIRST,LAST
05 ASP
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16 68810
10 ADL 16 68808
11 ADL 16
12
13
14
15
16 MWK 68800
17 TRN
18 AO6
19 CFW 5 26969
20 RGA
21 PRK
22 RNP
23 SCC 0047
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31

 

[hskrdean]

We have a CS1000E on Rls 5 with a similar issue. I had to put a single DN on each phone, and add that DN to the mailbox as a MWI DN. Then it would light the phone.

I know it's a band-aid, but I haven't found any other way that works yet.

 

[GHTROUT]

I'd use an XWMK Key

If you do a forum search on "XMWK" there are lots of examples


~~~
[small]GHTROUT.com | Get the Input/Output Manuals | Tek-Tips FAQs | Recent Replies[/small]

 

[hskrdean]

The XWMK key only lights the key, not the light on the phone. When I used it, the end user complained that it's difficult to see, and must on keys 0 - 5 to be seen, or they have to hit the shift key to check it. On the ACD phones we have, keys 0-5 are used by NRD, MSB, ACD DN, DN, DN, and OBV (not in that order).

 

[GHTROUT]

Loop up CLS LMPX to solve that


~~~
[small]GHTROUT.com | Get the Input/Output Manuals | Tek-Tips FAQs | Recent Replies[/small]

 

[dougblythe]

Thanks for the replies.

If have added the xmwk and that part is working for now.

I tried to do the lmpx, but even though it takes it does not reflect it when i do a ld 11 and prt the contents of the tn.

we are on tm1000 3.1 (a relatively new install) and from a few hists that i found in the forum i may need a patch of some kind to get that turned on. I did try to build a new template with it already in there, but even then the config only showed as lmpn.

thanks again for the help.

 

[curtismo]

What version of Call Pilot do you have? In CP 5.0 there is the ability to have multiple MWI DNs.

 

[dougblythe]

The Call Pilot version in 04.04.04.12.