3904 not forwarding to VM 1

[LCUDK]

Hi Guys,

I have a strange one. I have a user who we replaced his 2616 with a 3904. His phone was setup using a cpy 1 command and the dn's were replaced. The phone that was copied works correctly. This user's phone still rings through when forwarded to VM. Our Callpilot VM is 7000. Here is the printout. Anybody see a problem?

DES MFA
TN 013 0 00 06
TYPE 3904
CDEN 8D
CUST 0
FDN 7000
TGAR 1
LDN 1
NCOS 6
SGRP 0
RNPG 1
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBA WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD DOS XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDD CFXA ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
OUSD OBPD CDMR
CPND_LANG ENG
RCO 0
EFD 7000
HUNT 7000
EHT 7000
LHK 4
LPK 4
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 2118 0 2048
SPV
01 MSB
02 NRD
03 MCR 2121 0 MARP
CPND
NAME *****
XPLN 27
DISPLAY_FMT FIRST,LAST
04 MCR 2121 0
CPND *****
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
05 DWC 2118
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16 7000
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 17 APR 2009

Thanks,

Doug

 

[GHTROUT]

It is impossible to CFW extn 2121 on that phone.

To CFW a DN, it must meet one of these conditions:

1. it is KEY 00 (or the DN if a 500 set is CFWing) and may appear on other phones.
or
2. it is not KEY 00 but has only one appearance in the system.

In your case, 2121 appears "twice" on the same TN.

Here is my troubleshooting guide on the topic

http://www.ghtrout.com/rdr

~~~
[small] [©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators [/small]

 

[phonz1]

Looks like you copied an ACD set, could be corrupted now, otherwise your KEY 0 is the extension that would go to mail and your key 0 is acd, acd cant go to mail like this

 

[GHTROUT]

Just change the persons KEY 4 to a backup number rather than a second MCR of 2121. Then the whole matter will be resolved as long as 2121 does not appear anywhere else.

~~~
[small] [©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators [/small]

 

[LCUDK]

Thanks for your quick responses. I have two followup questions. I thought the corruption problem went away once you were on 4.0 or greater.

Second, here is the phone I copied from that works perfectly. I have many 3904's with this config. This is just curiosity at this point.

Thanks,

Doug

 

[LCUDK]

Ah hah. I got it. Thanks Guys. I din't realize I hadnt changed those phones from scr to mcr on the extensions. I thought I had.

 

[GHTROUT]

Corruption issues never went away and never will.

Not that you included it, but the phone you copied from works just like this:

To CFW a DN, it must meet one of these conditions:

1. it is KEY 00 (or the DN if a 500 set is CFWing) and may appear on other phones.
or
2. it is not KEY 00 but has only one appearance in the system.

~~~
[small] [©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators [/small]

 

[LCUDK]

Thanks for explanation GHTROUT. You are awesome as always. Got it.