3300: Some Outside Cell Numbers cannot be dialed

[pichels]

Hi-

Some of our users can't dial "certain" cell phone numbers.

From our system - we dial 8 to get an outside line.

Then, Dial 1+ Area Code and Number.

Lately - our local area Telco has changed how users dial their numbers before...

I can Dial my cell with teh ARea Code + Prefix.

Though another user has a home cell phone that cannot dial their number anymore.

Even when she tries 1 + Area Code or just the 7 digit number.

This process has worked in the past - this time I think we have a programming issue in the 3300.

We have a DID range that use 608661 and 8701 - 8760 allocated by our Telco.

Because the user's cell number also started with 8,7XX - that corresponds to an inside/internal extension on the 3300.
Make sense?

And the recording we get is...
"Your call cannot be completed as dialed".

I can dial thsi number from my cell phone but not within our company via the 3300 system.

What can I do?
Thanks for any help?

-SP

 

[pichels]

Thanks - but can I assign mpore than one Outside Dial number?

Meaning - use 8 for outside dial & use 9 for an outside dial as well?

Make sense?

Thx.

-SP

 

[LoopyLou]

Yes you can. We have sites like hotels where staff dial 9 and guests dial 8 for outside calls. Use all the same trunks and everything so its not a problem.

The single biggest problem with communications is the illusion that it has taken place.

 

[pichels]

Cool - thanks.

I'm going to use that route but may need some help in configuring.

Thanks.

-SP

 

[LoopyLou]

You can pretty much duplicate what you already have. You are just creating a new dial string for "9". Use the same route, trunk groups etc unless you have something funky.

The single biggest problem with communications is the illusion that it has taken place.

 

[pichels]

Hi LoopyLou-

Thank you for your continued help.

Is it possible that you could tell me what forms I need to check or make sure to change in order to accomplish adding another outside dial?

Like I mentioned - I am a novice - a systems Admin - not a phone admin - never any training and we have no support!
Not my decision - I just look up the help options and post to this forum...
I sift thru all forms and try to piece together phone setups, etc.
We had a previous company switch our SX2000 to a 3300 a few years back.

So - I think I have to use the ASR and another form below it.
As far as trunks - I'm not clear how to use - I would just copt other settings for anything I see related to the current ARS/leading digits.

Is there a help option that can help me started?

Thanks for any hints, clues or resources.

-SP

 

[Supernova99]

I would make a note (or export) ARS 8
create a new ARS 9 and copy all the entries from ARS in e.g.
01 unknown digits to follow route 1
02 9 digits to follow route 2 etc.

when you have copied the numbers and routes in to ARS 9 you can the delete ARS 8 (so none of your numbers will clash anymore)

If you take an export of ARS 8 if you are not happy or something is not right you can always re import ARS 8 or refer to it for any mistakes

Share what you know - Learn what you don't

 

[LoopyLou]

Supernova has covered it.

The single biggest problem with communications is the illusion that it has taken place.

 

[pichels]

Excellent - thanks SuperNova and Loupy Lou!

I'll get bnack to you with my results.

Much appreciated.

-SP