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3300 MXE Music on Hold between sites

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chelmik12

Technical User
Oct 26, 2010
17
CA
We are going to deploy two sites in a cluster, when switch B calls overflow to switch A, when switch A puts the call on hold from switch B they want customer to hear the music on hold from Switch B is it possible?
 
Yes, make sure that the cos option for Local Music on the IP trunks is set to No. (and maybe the stations too)

Description from the help files:
Select "Yes" to ensure that callers who are put on hold or parked hear the Music On Hold source from the same system that activated the Hold or park service. This is especially useful for different locations or departments within a DPNSS network that want callers on hold or park to hear information pertaining to their specific desired end-point.


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