Hello all,
I have noticed recently in our logs that our 5300 series phones reregisters with the ICP for no apparent reason, when this happens users complain of dropped calls after hearing 2 beeps and a little black box shows in the upper right of the display. I know this means that for some reason the phones are rehoming to the ICP the question is Why? There are no apparent network issues as far as i can tell within our network gear. It does appear to only involve 5300 series phones that were part of the same batch of phones (new installs). could this be a case of a bunch of bad phones? I replaced one as a test and it appears to have stopped having issues for now.
Another thought i had was maybe the system need a second processor added as it is getting to the size recommended to have it. (which i am upgrading the system tonight with said processor).
I have noticed recently in our logs that our 5300 series phones reregisters with the ICP for no apparent reason, when this happens users complain of dropped calls after hearing 2 beeps and a little black box shows in the upper right of the display. I know this means that for some reason the phones are rehoming to the ICP the question is Why? There are no apparent network issues as far as i can tell within our network gear. It does appear to only involve 5300 series phones that were part of the same batch of phones (new installs). could this be a case of a bunch of bad phones? I replaced one as a test and it appears to have stopped having issues for now.
Another thought i had was maybe the system need a second processor added as it is getting to the size recommended to have it. (which i am upgrading the system tonight with said processor).