3300 ICP Major Alarm, Can't connect

[1stamericard]

Mitel 3300 ICP. Red Major Alarm flashing on front of unit. I can't connect via web interface. I've tried a couple Telnet and Raw suggestions I've seen in other posts. No joy. FTP no-go also.

How can I figure out what the alarm is about so I can fix it?

Thanks

 

[IrwinMFletcher]

Connect via the serial port....your only hope it seems.

 

[1stamericard]

Would that be through one of the Alarm | Printer | Maintenance spots on the front?

 

[kwbMitel]

Was the system live or is it a lab system?

I ask only to determine scope.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[1stamericard]

It is live.

 

[kwbMitel]

telnet to the server address (simple telnet, not secure)

user = system
password = sx2000

at the maintenance window type - Alarm

Observe results

Press esc then 1 to logout

**********************************************
What's most important is that you realise ... There is no spoon.

 

[1stamericard]

Using putty...selecting Telnet, entering address, port is set to 23 by default. Click Open. Window opens and after 10 or 15 seconds closes.

 

[kwbMitel]

That is bad news.

How current are your backups?

I'd be thinking about a reboot.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[1stamericard]

How do I reboot?

 

[1stamericard]

IrwinMFletcher suggested a serial connection earlier. Is that an option?

 

[kwbMitel]

Sorry, If you have to ask "How do I reboot?" then you probably shouldn't touch anything. Just sayin'

**********************************************
What's most important is that you realise ... There is no spoon.

 

[1stamericard]

I ask because I can't seem to connect in any way. The obvious option is pull the plug. I asked in case there was a more graceful way of doing it.

 

[kwbMitel]

Well, Have you tried to connect to the maint port yet?

There is a way to reboot from there amongst other things

**********************************************
What's most important is that you realise ... There is no spoon.

 

[1stamericard]

Should something come up right away upon connecting via serial? I'm using PuTTY. Selected Serial. Set baud to 9600, data bits to 8, parity to none, stop bits to 1, and flow control to none.

 

[kwbMitel]

Pressing the enter key should reveal a prompt

==>

**********************************************
What's most important is that you realise ... There is no spoon.

 

[1stamericard]

Negative.

 

[kwbMitel]

hope you have a good backup or a good constitution.

Disconnect LAN cable and any trunks.

Allow system to save any VM messages that may have been in progress

Reboot by pulling plug

**********************************************
What's most important is that you realise ... There is no spoon.