3300: Hanging T1 Calls

[pichels]

Hi,

Please bear with me on details - I'm trying to get to the point and sort this issue out as fast as I can. <smile>

Today we have had a few reports of users getting dropped calls when calling local(within area code)cell phones and hanging calls for 800 numbers and Int'l calls.

The dropped calls may be a cell phone signal range issue - I am not too concerned.

The hanging calls go out the T1 on the phone and the line never rings and the call apparently connects to the other caller but we cannot hear them.
The t! on our LED's for the phone remain on the display and we have waited for 5-10 minutes getting no results.
Then, we call back to the "same" number - it rings and connects and the call is ok now.

Last time I called AT&T Business/Customer support - our LD/Int'l carrier and had them run a test on our line, the have reset the circuit on the weekend and perhaps fixed the issue.

The AT&T "automated" phone call that calls me back on the status of the issue comes back always stating the line was tested and no problems found.

But, they have performed one intrusive test - they bring down the T1 and I am still unsure whether the test worked or not. And have had no resolution to any glitches we've had here.

I checked the logs and see nothing under Maint Logs - All. Just a DBMS check that comes back w/ 0 errors.

But, when I looked in the Logs-All Maint/Software form:
(These two types litter the logs)

#######################

Log Type: Software
Log Number: 2085
Severity: Warning
Date: 2008/Oct/13
Time: 14:28:36
Source: Call Control - Software
Description: trkhdlr_ logged invalid msg in releasing PLID 2 1 2 24 Peripheral State: 000, Data: 2C 0
Module: Call Control - Software
File Name and Line Number: log_outputs_util_en.c;2089

Log Type: Software
Log Number: 2081
Severity: Warning
Date: 2008/Oct/13
Time: 14:28:31
Source: Call Control - Software
Description: DAM audit recovered trk swid 67 at cab = 2 shelf = 1 slot = 2 circ = 24 in transient state 5 for too long owned by process hex 00 application 0
Module: Call Control - Software
File Name and Line Number: log_outputs_util_en.c;2089

######################

Anyone have any ideas or hints to what I should do next?

Thaks for any input!

-SP

 

[pichels]

Hi,

Update:
Now, Yesterday and today - I've called AT&T and TDS -T1/PRI carriers to test our lines - non-intrusive and intrusive.

This message about traffic congestion was in the logs twice today:

Log Number: 2793
Severity: Warning
Date: 2008/Oct/14
Time: 12:11:58
Source: Call Control - Maintenance
Description: TRAFFIC CONGESTION REPORT FROM 08 : 07 TO 12 : 11 No trunks available : (Trunk group # : Total) 30 : 03

I've called the phone tech to login into the system - no response yet.

What else can I do?
Thanks for any help.

SP

 

[slapin]

Try to install Mitel trunk monitor and check the status.
It's an alfa release, but for testing purposes kind of OK

http://www.tvman.org.ua/

 

[pichels]

Hi Slapin,

Ok, I've ownloaded and installed but how do I obtain the "mitaiclient.dll"?

Thx,

SP

 

[slapin]

Do you have YA-Lite client? It has all the stuff in there.

 

[pichels]

Hi,

No idea what a Ya-Lite client is?
Please help me understand. <smile>

-SP

 

[pichels]

Hi,

Ok - I found the free download and am installing - thanks!

-SP

 

[pichels]

Hi Again,

Not suer how to use the YA-client. SupposeI log incoming and outgoing calls.
But, am not sure how to place a call or test trunks with Trunk monitor?

The Trunk Monitor executable requires "MitaiClient.dll" - and the Ya client has a newer DLL called "MiTAIdotNET.dll" or different version - I tried renaming and it failed to initialize.

DO I need to register the DLL?
Any other clues?

Thanks,

-SP

 

[slapin]

send me a message tvman_us (at) yahoo (dot) com
I will give you required components.

Looks like new YA uses different libs now.

Trunk monitor will give real-time status of your trunk lines. If you see that some lines stuck in Unavailable or any other abnormal states you would be able to find your way, so it will not fix the problem but will help to make it more visible. It is designed to display utilisation and status of individual lines.

 

[WCTek]

I have 1 user with similar problem. Most of her calls are dropped when calling to a cellular phone or local call. However, it does not happen internal. Where can I locate the Trunk Monitor feature?

 

[kwbMitel]

Slapin,

Would I be correct in assuming that this trunk monitor application is "home Brewed" and would be purchasable at some future date when the kinks are worked out?

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[slapin]

kwbMitel,

It's my personal work and I don't have plans to sell it. I can do this development as long as my employer supplys resources and lab. I'm not getting paid for it, so there is no any obligations.
Because I do it in my personal time it doesn't go too fast. In a mean time suggetions are welocme.