3300>MWI

[jabbo99]

I’ve got a 3300 customer using a 5320 IP phone. The MWI lamp on the phone keeps blinking even when there are no voice messages in the mailbox. I did a locate feature on the extension and nothing unusual showed up. I had the customer dial the FAC Message Waiting Deactivate to try and clear the lamp. That did not work. Do you have any suggestions to clear the MWI lamp?

Thanks

 

[jabbo99]

Now I'm told the MWI lamp has cleared. She pressed the envelope button on the phone to read the message and she was able to. Afterwards, she cleared the message.

 

[kwbMitel]

It will likely come back tomorrow

You likely have a message in MB zero that dials the extension or in a Hunt group MB associated with the extension

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What's most important is that you realise ... There is no spoon.

 

[zodiacgam]

Is it always necessary or required to have MB for the Operator since it causes many of the MWI issues

 

[kwbMitel]

I setup my Dial Zero mailbox as a transfer only.

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Any intelligent fool can make things bigger and more complex… It takes a touch of genius – and a lot of courage to move in the opposite direction.

 

[jpruder]

I setup my Dial Zero mailbox as a transfer only

I also do this