When we anyone tries to make an out going call we get 3 beeps and a message saying waiting for line then the calls connects. Has anyone had this issue and if so how did you fix it?
Check your short codes and ARS routing. It sounds like outbound calls are hitting an ARS table that have trunks Out of service, then the call is failing over to another working trunk?
Also check Outgoing Group ID for your trunks. For example, if you have a PRI that is outgoing group 0, but you also have analog trunks configured as outgoing group 0. Something similar to this could be causing the issue.
I've looked at the trace and there are no CMARS lines to look at. Did you default the filters? Can you re-run and ensure that the CALL : Targeting and ARS filters are checked, then make a test call and provide the number dialled so I can follow the callflow?
I did default the filters targeting ARS. I did a few test calls yesterday and phone numbers ended in 1380 at 10:19 am, 4569 at 10:20 am and 6879 at 10:21.
Maybe a lot quicker to post the config rather than traces. Save it as a file, open offline and excise anything sensitive (customer names, external IP addresses and then share). I suspect with a view of shortcode-ARS-lines the glitch will stand out.
After being on a call with avaya and the help from everyone here we found we out our sbc was down and we are on the secondary connection. The server is fired and trying to get the back up going is creating more headaches. Thx for all the help everyone.
If any one has any training videos or documents that would be great. Thanks again
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