2400 / AD-40 message waiting lamps not working correctly

[lowtrac]

I have a 2400 IPS with MCI and an AD-40. A few days ago I started getting calls that the voicemail lights on the phones (NEC Dterm series E) were not working correctly. They're either on when there's no messages, or they won't illuminate when a new message is left. All the voicemail functions work as they should. I've gone into the switch configuration on the AD-40 and set "reset all lamps" to yes, but that didn't correct the problem. Is there some way to refresh the MWI from the 2400?

Thanks,
James

 

[NECPBXtech30]

the command for setting the message waiting indicator is CMWL

"However beautiful the strategy, you should occasionally look at the results." Sir Winston Churchill

 

[lowtrac]

Thanks for the pointer. I had already located the CMWL_T command, which looks like it goes to the same configuration section as you have to specify by extension or LENS. When I look up the settings for an extension with the light stuck on, it lists the following:

MWLAMP On (off is greyed out)
MCI Off
ATT Off
STA Off
Vmm On

If I set Vmm to off, then the light goes off, but doesn't turn back on when a message is left.

An extension with the light off lists the following:

MWLAMP Off (on is greyed out)
MCI Off
ATT Off
STA Off
Vmm Off

My message lamp on and off string in the Switch setup is @X. It's always been that way. Does that mean that it is supposed to be passing the MWI information to the 2400 via MCI?

 

[MercuryComm]

Try resetting your IO-24. Switch it to MB and then bring back on line. That will update the lamps.

 

[MercuryComm]

Oh and one other thing....You can restart the VM server and that will also refresh the lamps.

 

[MercuryComm]

Try resetting your IO-24. Switch it to MB and then bring back on line. That will update the lamps. I would try this first.

 

[lowtrac]

MercuryComm,

Thanks! I had already reset the VM server and that had no effect. I switched the IO-24 to MB, then back on. After it came back up I noticed that it had more lights lit on it than it had before. I did another lamp reset from the AD-40 and all is well.

thanks again.