Hey Everybody -
I was curious if you have a possible solution as to why our signalling server won't release our Softphone registration (we have a 5.0 CS1000E system)... the Softphone is built as a Supervisor set as our VP uses it to silent monitor our Call Center. I can re-create new hardware IDs and the Softphone will still come up as 'Duplicate TN'. The only workaround thus far has been to either out it or move it to another TN ... then it will only work for a day (so I orginally thought it was something to do with midnight routine) but we left it running during midnight routine and it still worked until I shut it down and tried to relaunch it. Therefore, it is something to do with SigServer not releasing the registration (or so our vendor says). Any ideas??
We are currently on CAM03 patch level and are BEGGING for CAM04 from our vendor and Nortel!! However, CAM04 does not appear to address this Softphone issue.
It does give error ITS2001 after it appears to attempt connection with message ITS5008 (Registration rejected reason 3)
It also appears that we have error LOG003 VTM: vtmVSIAemBootHandler: AEMs readiness timeout is expired for the device 0x6b18fc3c with TN 252-0-0-30 IP 10.1.4.60 and IT Type 2050PC. AEM list is not updated.
I was curious if you have a possible solution as to why our signalling server won't release our Softphone registration (we have a 5.0 CS1000E system)... the Softphone is built as a Supervisor set as our VP uses it to silent monitor our Call Center. I can re-create new hardware IDs and the Softphone will still come up as 'Duplicate TN'. The only workaround thus far has been to either out it or move it to another TN ... then it will only work for a day (so I orginally thought it was something to do with midnight routine) but we left it running during midnight routine and it still worked until I shut it down and tried to relaunch it. Therefore, it is something to do with SigServer not releasing the registration (or so our vendor says). Any ideas??
We are currently on CAM03 patch level and are BEGGING for CAM04 from our vendor and Nortel!! However, CAM04 does not appear to address this Softphone issue.
It does give error ITS2001 after it appears to attempt connection with message ITS5008 (Registration rejected reason 3)
It also appears that we have error LOG003 VTM: vtmVSIAemBootHandler: AEMs readiness timeout is expired for the device 0x6b18fc3c with TN 252-0-0-30 IP 10.1.4.60 and IT Type 2050PC. AEM list is not updated.