Have a problem with 1140E phones on BCM400. The phones have 2 I/C lines. When a call comes in to Hunt Group and two members attempt to pick up the call at the same time then the phone which did not pick up the call can sometimes end up with one of it's I/C lines in a "stuck" active and the line cannot be cleared without reboot of phone or some config on the phone in Element Manager. The affected phones are running 0625C39 firmware.
Has anyone seen this sort of issue before and if so what was the resolution ? I am thinking firmware upgrade but don't want to go down that path unnecessarily as customer is reluctant to upgrade versions "without good reason
Has anyone seen this sort of issue before and if so what was the resolution ? I am thinking firmware upgrade but don't want to go down that path unnecessarily as customer is reluctant to upgrade versions "without good reason