10000 directory entries 1

[srv1strat]

ip 406 running 4.1.15
client would like unique customer number (custome id) displayed on handsets on incoming calls.
ldap only supports 500 entries.
ipo directory supports 1000.
client has a customer list of approx 10000.

2 questions
1. will vmpro & Third Party Database Access (IVR)
license support the 10000 entries requirement
2. is there any other way of achieving this goal?

 

[kholladay]

I am not sure how the TAPI nor Exchange solves the original request to put anything on the phone's display. Maybe I missed something? Did the request change?

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[Notsetinstone]

Why doesn't don't you have the caller enter the ID using a variable to present it in the screen of the target. You don't need anything for that.

 

[srv1strat]

kholladay. you are not mistaken the original request still stands. caller account id displayed on the handset on incoming calls.
i've found the followng thread

http://www.tek-tips.com/viewthread.cfm?qid=1481884&page=5

i found this thread having been pointed at the "ExtendLDAPDirectLimit" option by support.
there was also a disclaimer about application performance using a directory of this size.
support also mentioned a 42 entry limit for cli routing in vmpro.
i'm still trying to find time to test this. if i ever get around to it i'll update with the results.

 

[groundedagain]

Perhaps because it isn't practical to have 10000 different acocunt codes appearing on the handsets?

 

[kholladay]

Well as I mentioned this is not a proper application for LDAP. Database integration is the most appropriate means for doing a query on such a large set of data.

This whole process would take very little time to implement.

Here is a rough example that will route automatically if the CLI information is already in the database and ask for input if it is not. It will even add the $CLI information if it is missing (obviously not the name):

http://www.ipofficeassistance.com/AccountLookup.zip

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford