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Only that extension is having the problem. It is not part of a hunt group or ACD group. The extension that is having the problem has three dial tone lines that are programmed to appear and ring and has VM. there is another extension that has the same line appearance with no VM and a third...

Mics 0X32 REL. 7.1 CallPilot 100 Recently have had one station in the system ring when DND is on. Had the customer check the programmed button and also manually enter F85. Still had the same problem. Had the customer enter F984, station still rings when called. Priority call is not in use. Calls...

Have a customer with a MICS 6.1 with LS/DS cartridges.They recently had a T1 installed with Adtran CSU's to replace the analog C.O. lines.Since the T1 has been installed callers hear a loud Click during conversations. It is not isolated to any one line. The Telco has been out numerous times to...

I had the exact same problem with a Partner Messaging 2 Port.After going crazy trying to correct the problem I called Avaya and they suggested increasing the number of ports on the VM. I gave the customer the option to increase to 4 or 6 ports. They opted for the 6 port. After the upgrade they...

Are you trying to access the mail box assigned to the telephone you are calling from? If so you do not have to press OTHR, just enter the password. If you are calling from another telephone in the system press OTHR and enter the EXT. # and password. If you are trying to reset the General...

Mail Box default password is 0000 F981 allows the user to access VM from a system telephone

Reset Mail box password

press "9" after F985

Assign line 2 to ext. 10 #301 Assign delayed ring on line 2 at ext. 10

If you use CAT3 Jacks/ Patch Panels etc. with CAT6 Cable, Would it then be a CAT4.5 Network?

Yes

I would change the cross connect at the block. If Not go to maintenance port/DN status

If the DID is assigned to ring at the ext. only (not to the AA) and the CFNA is set to forward to the VM DN after 4 rings the calls should go to the exts. MB

at log or password prompt enter config again

Do you have a music source connected to the system, if so log into system go to system programming then to feature settings, "per ratherbfishing set on-hold and background music to yes

Program delayed ring on the ext.'s so that they will ring if the VM ports are in use.

What system do you have CICS or MICS? You say that the AA and CCR are through the Norstar,did you use feature 983 to set them up?

Sorry, I misunderstood your original post. I assumed you had a Norstar system with Norstar VM unit. I think you need to direct your VM questions to SBC.

We have to dial an external number to access our VM" ??? Are you saying that you do not have an onsite VM system? If you do use feature 985 to determine the VM DN.

In system programming under capabilities set call forward no answer to the VM DN and the number of rings for each ext. with VM.