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Further clarification on what's happening. I tried assigning outcalling to another mailbox (#14) and it worked fine. My mailbox (#22) however is not working. Does it have something to do with the port #s for Partner Mail being #20 and #21? I have reset my mailbox and it still is not...

No, I thought of that and have double checked to make sure it's set to telephone. Thanks for the tip but I'm afraid that's not it.

I am trying to get outcalling to work properly on Partner Mail r5. I think I have everything set up properly, but when it outcalls to notify of a voicemail, it doesn't give any menu options. You answer and the voice says, "Goodbye" and hangs up. I'm beginning to get a complex... ;-) Does...

Okay -- I have another question about the VS 5.0 . . . This unit came with the 2-port backup card. I understand that the VS 5.0 already has 2 ports configured. Is the function of the 2-port card primarily for backup? Or is it necessary for the function of the VS 5.0 as well? Or does it add...

No backup because I hadn't programmed the unit yet. There's no way to back up the vs 1.0 so I'll have to start from scratch.

Okay -- that's what I was afraid of. Now, for the cost question -- how much to replace the hard drive? Is this something I can do myself or do I need to have it serviced?

I think I might have been bit by an unscrupulous Ebayer selling me some faulty equipment... I replaced our Mail VS 1.0 unit with a Mail VS 5.0 unit. The first day it powered up fine and I was able to access the attendant. I went on home and figured I'd go about programming it the next day...

D'oh. Thanks for the reminder. It's probably been 7 years since I've last programmed the last system, so I had forgotten that step. It's fixed now. Thanks!

Correction on the problem. It isn't going to VoiceMail. The automated attendant answers and says that the call is being transferred to the receptionist. Any ideas?

I'm replacing an old Partner Plus R4.0 module with a Partner II R4.1 module. I've been working through the programming but cannot figure out what I've done wrong. Incoming calls immediately go to the receptionists voicemail. When the call comes in, you hear a brief ring, then 2 lines light...