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  1. IndianaSkinny

    thread808-1388505 Hello, 1. 8

    This could be hard to answer without knowing what version callcenter you have. Are you looping thru a priority step in the CCT? If so, each time the call hits the step it will go to the end of the queue for calls with that priority.
  2. IndianaSkinny

    Quicktime installs but won't open!

    On rare occasions, I've had a program open outside the visible desktop. I don't have Vista but if it is the same as Win7, hover the mouse over the taskbar icon, let the box open and right-click the box, click move, hit an arrow key, and move the mouse around to see if the program appears on the...
  3. IndianaSkinny

    USB headset opinion?

    I've been using a Plantronics Savi W440 for several years with no issues other than needing a new battery. It is DECT so I get good range. It seems to be good at cancelling the background noise. Hope that helps.
  4. IndianaSkinny

    Strange Connectivity Issue

    You can ping internal IPs while having the browsing issue but can you ping external IPs? I have an HP computer (XP) with an HP wireless printer on my network that just gives me fits with my internet connectivity. I have to kill the HP Network Communicator process to get access back. It works...
  5. IndianaSkinny

    OK I give up simple "Ping"

    Good to know. I have that, too.
  6. IndianaSkinny

    OK I give up simple "Ping"

    Do you have anything else installed that might include a firewall? I once had this issue and found a Cisco VPN client that included a firewall that got turned on. Turned it off and all was well.
  7. IndianaSkinny

    Contact Server connecting to 2nd ICM

    I don't believe you'll need to do anything in the contact server. The CS is just passing the data thru between the callcenter and the native clients.
  8. IndianaSkinny

    Contact Server connecting to 2nd ICM

    If you are asking about the ICM connecting to the contact server on the native client port, yes - you can set up the new ICM client to connect to the contact server. The native port supports multiple client connections.
  9. IndianaSkinny

    MS Secutity Essentials - Locks up

    Does the computer have a recovery partition? A few years ago my grandson's computer had a bad drive and while HP sent a new drive under warranty, it was blank. I was able to make a ghost image of the recovery partition and restore it to the new drive. Then when it booted, I was able to...
  10. IndianaSkinny

    Possible keyboard mapping problem

    Not that I would assume the KVM could be the problem, but have you eliminated it from the mix by connectiong the keyboard directly to the PC? Just a thought.
  11. IndianaSkinny

    Any Good Opinions of Windows 8 To Date?

    Thanks, Linney. The windows+P worked and I also found that right click on the desktop, screen resolution option works for extending the screen. VLC media play seems to work well too. I can't say that I 'like' Windows 8 yet, but the more time I spend working with it, the deeper I want to get into it.
  12. IndianaSkinny

    Any Good Opinions of Windows 8 To Date?

    I finally came out of the dark ages last week and bought my first personal laptop, with Windows 8. My first disappointment was spending close to a grand on a PC, putting a DVD in the drive, and can't figure out how to play it. The 2nd disappointment was figuring out how to extend the desktop...
  13. IndianaSkinny

    what is the name of this equipment

    This is an old post but I believe you are referring to a "CDH Coupler". Back in those days, the telcos required isolation between the customer's pbx and the telco lines. It was a great day when we were able to connect trunks directly to the demarc block.
  14. IndianaSkinny

    Windows Search Behavior

    Since you are talking about "old school" searches, when I do a search and the results just don't make sense, and the file would not be in a zip, I will go to the really old school search... Assuming my file will be on C drive: Open a command window and change to root c:\...> cd c:\>dir /s *.qbw
  15. IndianaSkinny

    XP forgets certain desktop resolutions at reboot

    In regards to using the KVM switch, with the old IO Gear KVM I am using, I have to set the KVM to the port that I am booting or the PC defaults and I have to reset the video resolution when I switch back to that PC. Just a thought.
  16. IndianaSkinny

    PFN_LIST_CORRUPT when hooking up new external drive

    <What do you mean by "I scrapped the original hardware?" > I took the hard disk (with OS and my data) out of one computer and put it in another identical computer. No problems with the new hardware and no more BSDs so I presumed my issue was hardware in the original computer. I've used the...
  17. IndianaSkinny

    PFN_LIST_CORRUPT when hooking up new external drive

    Not that this helps much, but About 3 years ago I was getting the BSOD - BAD_POOL_HEADER about 3 times a week and couldn't find an issue with the OS. Eventually I assumed a hardware / motherboard issue and swapped the drive with another computer (both identical HP D530s). The problem stayed...
  18. IndianaSkinny

    Select record where field contains a specific IP - mysql

    Please correct me if I am mistaken... I would read select state,d09,d07 from service where d07 like '110.100.1.1' to be the same as select state,d09,d07 from service where d07 = '110.100.1.1' I would expect select state,d09,d07 from service where d07 like '110.100.1.1%' to give me...
  19. IndianaSkinny

    Uniphi Connect 1.3.1 on Windows 7

    I'm thinking that I've seen this before. If I recall, you need to delete or rename the folder for the user (c:\Aspect Software\Uniphi Connect\Configuration\<user's folder>. That will cause Uniphi to recreate the folder the next time is is launched. You would then need to go through the...
  20. IndianaSkinny

    Routing calls to an idle agent

    From a select agent group or select agent supergroup step, you will not get a call to an agent that is not in available. An agent that is a member of the selected group will see a call waiting led. If you do a select extension step you can get a call to a specific team lead. Depending on the...

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