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  1. gshadz37

    Aspect Contact Server "Unspecified Error" opening eflow

    Hoping someone can help, or has had similar issue. When opening any eflow in ebusiness architect or when viewing statistics an error message pops up that says "Unspecified Error". Click OK, keeps coming back. Rebooted the server, no better. No errors in the logs to indicate cause. Just...
  2. gshadz37

    Getting "The ) is missing" error in formula

    I am using Crystal reports 8 and am getting a "The ) is missing" error in this formula - IF ({ApplicationDetail_BE.CALLDETAIL.DEST_GROUP} NOT IN([150,151,155])) AND {ApplicationDetail_BE.CALLDETAIL.DISPOSITION} = 5 THEN 1 ELSE 0 Does anyone see what my mistake might be? Thanks!
  3. gshadz37

    Uniphi Connect & ie9

    Has anyone had any experience with Uniphi Connect 1.2.1.19 and IE9? We're having an issue where after logging in successfully any outside line, supervisor or inside line windows are blank when they open. Have tried compatability mode with no success.
  4. gshadz37

    CE 10 & Windows 7/IE8

    Hello, We're looking to upgrade users to Win7 and IE 8 in the near future. Is there anyone that is running CE/CR 10 with this OS & browser currently? If so, can you let me know if you've experienced any issues? Not able to find any docs pertaining to their compatibility. Thanks, Gary
  5. gshadz37

    Change destination of Db backup?

    Does anyone know if it is possible to change the destination of the ACD database backup? To a network location for instance? ACD v9.2 Thanks, Gary
  6. gshadz37

    Monitoring Aspect Availability

    I see your D channels went down on four spans, and you mentioned these agents were on an RSC, could those spans be the point to points from the ACD to your RSC?
  7. gshadz37

    Monitoring Aspect Availability

    If you open ayour browser and enter http://yourACDprimaryIP/CA/default.htm you'll get a login, default is username customer, password = customer. Look for entries pertaining to Carrier loss. Is the teleset up/initialized when they come in, or are they getting a specific error when logging into...
  8. gshadz37

    Occupancy

    Possibly like this: if ( Sum ({AgentProductivity_Element.DUR_INC}, {AgentProductivity_Element.EXT_NUM}) + Sum ({AgentProductivity_Element.DUR_SIGNON}, {AgentProductivity_Element.EXT_NUM}) ) = 0 then 0 else ( Sum ({AgentProductivity_Element.DUR_INC}...
  9. gshadz37

    Monitoring Aspect Availability

    What version of Aspect are you using? Are your reps using telesets or Uniphi Connect?
  10. gshadz37

    Wrap-Up after internal transfer

    In their CoS properties, what do you have set for Wrap-Up on outgoing calls, Yes, No, or Conditional?
  11. gshadz37

    Internal transfers on Aspect ACD

    The only way would be to set up a CCT that they would #9 transfer to, and set the whisper before selecting the AG.
  12. gshadz37

    Adding 1 hour to AAC_EVENT.TIME_STAMP

    Hello, I'm looking for a way to add 1 hour to our time formula in the Sign-On/Idle report in CE because the ACD is in CST, and our agent group is in EST. The formula in its current form is: DayTime({AgentSignOnOff_Element.AAC_EVENT.TIME_STAMP}) Has anyone come across this before? Thanks!
  13. gshadz37

    Aspect transfers

    SELECT tm.tname as team, cd.orig, us.last_name, us.first_name, cd.dial_digit, COUNT(*) AS calls, SUM(cd.talk_time + cd.hold_time + cd.wrapup_time) AS handle_time FROM calldetail cd, users us, team tm WHERE (cd.orig = us.ext_num) AND (us.team_num = tm.tnum) AND (cd.term_date >=...
  14. gshadz37

    Realtime Grabber/homegrown Director

    Yes, we were looking to be able to reproduce the stats in Director by pulling the data into a web page so that anyone can view it from their desk, via a browser window, could save quite a bit in licensing. My colleague was able to create something with ASP and the x10 database. Not sure...
  15. gshadz37

    Call Center Development - Where to Begin?

    Have a look into Asterisk
  16. gshadz37

    Aspect ANI

    No, you have to create an outbound CCT which selects your outbound trunk group. The CCT is assigned to an Application, it's in the properties of the application. Then in the properties of each of your agent groups you assign specific CCT's four their outbound calls under the 'Routing' tab.
  17. gshadz37

    Realtime Grabber/homegrown Director

    Hello all, Is there anyone out there who has developed their own version of Director (web based, probably xml) using real time grabber? We're on v9.2 of the acd, and have Contact server v6.2.1
  18. gshadz37

    Aspect ANI

    Are you talking about the ani that would show to the person you call from your ACD? If so, check the properties of your outbound application, under Calling Line Identity. Put the number you want to display in there.
  19. gshadz37

    Failed to open Rowset after adding parameter to BV

    Madawc - in the Data Foundation, for the business view, I added a new parameter called {Application Number}, and then added it to the Where of the SQL Command for the table in the data foundation, which looks like this: [COLOR=red] select '3319' as site_id, applic.ap_name, parms.q_ring...
  20. gshadz37

    Failed to open Rowset after adding parameter to BV

    Hi All, In CR10,I have recently added a parameter to my Data Foundation in hopes of passing the record selection to the server. The parameter was originally in the subreport of the report I am trying to optimize. Now that it is in the BV, and I have updated the subreport links, I am getting a...

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