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ok, thanks for that itll save me chopping the end of and ruining the cable!!

Hi All, Does anybody know how to connect the CP Mini to the DLC? i have the RJ11 cable where 1 end goes into the mini itself but on the other end is also an RJ11 end which i am presuming needs cutting off and just connecting straight to the strips where the ipe cable sit but wanted to make sure...

Hi All, I have a little problem with callpilot release 4 im stuck with... when i setup a user with basic admin rights to reset passwords, although the reset passwords promp is available when they log onto the callpilot manager, i get an error when a password is changed. i have to give the...

Hi, I have a problem with a customer who is using Smile. When a call comes into the console, and is transfered by the operator to a user, the call sits in the "hold" box of the console until the call is terminated. Has anybody come across this problem before?? Thanks.. sean.

Hi, I have 2000 server for my secc, and it has SU15. the client has SU7. did you have these su do you remember? these are the latest on the nortel website.. Thanks, Sean.

Hi, I have secc 4.2. could you tell me the patch number?? Thanks..

I am using a Media Card to carry out the Voice Services, i think it is the new way of doing it instead of the usual voice services card.. I have aquired the IVR-ACD, and also all my ports for my agents on the CS100 are aquired, i just cant get them to log in!!

Hi All, Has anybody had the pleasure of using a Media Card to carry out Voice services for Symposium?? I have a CS1000S system, with symposium express. I am trying to use a Media Card for Voice Services messages. I have followed the NTP's on how to set up the Voice Services card but my agents...

Thanks for the information fellas.... now working thanks to you and ntp's!!!

Hi All, I am trying to connect a modem to a MMail system on an OPtion 61. I can get me PC to connect to the console port, using procomm plus, and setting s of 2400 8-1-none. I have a US robotics modem (the kind with no dip switch settings) which is setup to 9600. Does anybody have the...

Hi, It is a 200i server...

Hi, The system only has TDM sets on it, and it is a problem trying to access the callpilot from any handset... Sean.

Hi, No the callpilot hasnt worked since the rls 4 upgrade unfortunately.. i thought it may be a release 4 to 1.07 compatibility problem, but the GRB for release 4 says the should be compatible.. which leaves me the problem!!!

Hi All, I have a problem with callpilot, 1.07. and release 4 succession on an option 11c. The callpilot has aquired all its CDNs and agents etc, and the elan is showing up and ok, but i cannot dial into any mailboxes to receive messages. I am able to get the "welcome to callpilot, mailbox?"...

The first time you tried to open the apps builder from the new pc, did it allow you to see the application you built, but when you tried to open the application it gave you the server not available error?? I have come across a possible similar problem... if i built the application from one pc...

Hi John/Killian, An upgrade to 2.3.6 and a replacement pc solved the problem!! thanks for your time.. Sean.

Hi All, I have 2x Option 61C's which i am installing in a hospital. For extra resilience they want half of the extensions to go on each machine. The extensions for each room will be split across the 2 systems. e.g. in a room of 4 phones, 2 will be off one 61, and 2 will be off the other. The...

Hi All, Appears that there was a faulty batch of SW daughterboards sent out, so i had to reload the software onto the system before it would download my MSDL... its Good old Nortel!!! Thanks for your time, Sean.

Hi All, I have a problem with a rls 4 CS1000S system. I am trying to install a new ISDN30e circuit with a NTBK50AA PRI, and an on board DCH card. the circuit is configured for slot 11, and is installed in slot 1 of the Media Gateway. After the configuration of my circuit, i try to enable and...

Hi All, Would anybody be able to tell me the configuration required on the Succession, and also the configuration on the Symposium Express for the use of DNIS. I thnk i have the setup correct, but the calls into the number i have created seem only to be going to the default ACD queue of the...