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I will be on site to test again tomorrow. Pretty sure I tried what you said and it did not work. But I will test it again tomorrow. I will let you know thanks for your help.

and herehttp://www.teamddracing.com/tricom/hg1.jpg

Here ya go.http://www.teamddracing.com/tricom/cp1.jpg

Its a g3v8 When I turn queuing off the group rings busy. ACD Y Queue Y Group Type ucd-mia Queue length 10 Night service dest 251 Redirect rings set to 4 Everything else is default.

I am trying to get a ACD group setup as UCD-MIA to go to vmail box if all agents are busy or do not answer the phone. I cant seem to get it to follow a coverage path. No vectoring in switch. Appreciate your help.

hmmm not a bad idea. thanks.

Is it possible to park a call on one system and pick it up on another in an scn?

I have a G3i-V11 Installed a 429d diod/co card and with loop start lines and caller ID. As soon as I enable caller ID on the trunk group the calls no longer ring through to the Attd. analog caller id is turned on in customer options i have tried all 3 protocols bellcore, ntt, v23-bell. Anyone...

Hey Kevin you work With Adam? out of ct?

I am also looking for a way to use voicemail to email using an external host.

thank you sir much appreciated

Installing a new t1 on a g3 we dont have the adaptor and were using an external csu. Does anyone know what pins off the back of the switch that it uses. Pretty sure back in the day i did it and just wired out the first 4 pairs to a jack 568b.

Is there a way to get a report im working with g3 v6

Has anyone done any 3rd party IVR with IP Office? If so could you link me up to some solutions please.

so then the best option would be to put the group out of service and have it follow a fallback straight to vm. you agree?

yes but only if there are no agents logged in. not if they are busy. currently i am using qing and if there are no agents logged in it just sits in q forever. i would like it to go straight to vm. but dont necesarily want them to have to force the group out of service.

is there a test condition to see if agents are logged in before it sends it to the group? i am not logging them all the way out either just using the group enable/disable.

how do i restore from the mo disk?

the one with the mo. and its not loading from it upon reboot any way to force that without loging in to audix?

Had one die on me. we found a replacement. Will it load from the floppy upon startup? Restoring whenever the last backup was.