ACD Group to vmail box

[5thmsstech]

I am trying to get a ACD group setup as UCD-MIA to go to vmail box if all agents are busy or do not answer the phone.
I cant seem to get it to follow a coverage path.
No vectoring in switch.
Appreciate your help.

 

[AvayaTier3]

hardware platform? Definity / CM software version?

post hunt-group here. Turn off queuing for the hunt-group?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[5thmsstech]

Its a g3v8

When I turn queuing off the group rings busy.

ACD Y
Queue Y

Group Type ucd-mia

Queue length 10

Night service dest 251

Redirect rings set to 4

Everything else is default.

 

[AvayaTier3]

post the hunt-group page 1 and the coverage path for it here

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[5thmsstech]

Here ya go.

 

[5thmsstech]

and here

 

[AvayaTier3]

hunt-group 23 has no coverage path
if hunt-group 23 was using coverage path 51, and you remove queue - all calls to 283 would ring at 251 if 251 is available.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[5thmsstech]

I will be on site to test again tomorrow.
Pretty sure I tried what you said and it did not work.
But I will test it again tomorrow.

I will let you know thanks for your help.

 

[AvayaTier3]

all calls will go because all calls internal and external for any extensions using cover path 51 will cover.

You will not get hunt-group calls the way the coverage path is setup now, even if agents are staffed and available.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com