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Thanks for the help, Dreamboat. Unfortunately, I won't have a resource until Friday to work on this, but I'll pass on any results when we get it checked.

My suggestion: Remember to keep in touch with your staff. Show interest in their work (without making it appear as if you're checking up on them all the time). A casual approach as you pass by somtimes works. People seem to feel better if their boss knows what they're doing. Talk to your...

I too have Office97 on W2K with no problem. As a possibility, are they running any startup options in the command line of the shortcut properties?

Hello, We tried an office repair.. but it didn't fix the problem. We hesitate to install SP6, as it isn't the company standard and hasn't been tested with our other applications. I guess we'll try a complete un-install and re-install of office next.. Thanks for everyone's feedback.

DougP: Thanks for the response. We had considered a possible Macro virus. However, if we move the folder in question from the network file server and save it to a local drive, we have no problems at all in viewing the file list within Word. Wouldn't this discount a virus?

We have a shared folder on an NT4 Server (SP5), which is accessed by Word97 on NT4 Workstation (SP5) When you go to "File Open" in Word, it doesn't display the filenames in the file list, but you can move the cursor over the blank entries to open up whatever file is under the cursor...